Health Coord RN (Bilingual, remote, temporary, CDC)

About the Role

Maximus is recruiting for a call center Health Specialist (RN) Registered Nurse to support the CDC INFO (Center for Disease Control) program. CDC INFO is the CDC's national contact center, providing information to the public, healthcare providers, and public health professionals via phone, email, and chat on more than 750 health and COVID related topics. The ideal candidate will thrive in a fast-paced contact center environment and be comfortable handling health-related inquiries. Strong listening, communication, and research skills are essential to follow established scripts and protocols, navigate approved resources, and provide clear, accurate, and professional guidance while maintaining quality and compliance standards.

Training Schedule

Monday - Friday 8:00 AM to 4:30 PM Eastern Time. 100% attendance throughout the entire training period is required.

Work Schedule

Must be flexible and available to work Monday - Friday 8:00 AM - 4:30 PM or 11:30 AM - 8:00 PM Eastern Time.

Responsibilities

• Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals
• Provides medical subject matter expertise
• Performs advanced database searches
• Composes documents, reports, and correspondence
• Documents all incoming inquiries
• Participates in special projects as required

Requirements

• Bachelor's Degree in Nursing and current, active RN license are required
• Experience in medical, scientific or public health discipline
• Clinical knowledge of and experience with CDC related topics
• Proficient internet search skills
• Working knowledge of Microsoft Office and ability to learn and utilize software applications
• Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
• Ability to work independently and communicate effectively
• Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
• Ability to speak and read English and Spanish clearly, professionally, and fluently
• High School diploma or equivalent with 2-4 years of experience
• May have additional training or education in area of specialization

Preferred Qualifications

• Call Center or Telehealth experience preferred

Equipment Requirements

This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted).

Home Office Requirements

• Internet speed of 25mbps or higher required / 50 Mbps for shared internet connectivity (you can test this by going to www.speedtest.net)
• Minimum 5mbps upload speed
• Hard-wired internet connectivity via Category 5 or 6 ethernet cable to the home internet router
• Private and secure work area and adequate power source
• Windows or Mac Operating Systems: OS for Windows – Windows 10 or Windows 11 (11 is preferred); OS for Mac – Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)

Pay

Minimum Salary $34.85 / Maximum Salary $68.55