Health & Community Navigator

About the role

The Health & Community Navigator (HCN) is a trusted, non-clinical resource who supports McKesson associates at the Conroe, Texas, and Oklahoma City, Oklahoma, Distribution Centers. The role combines onsite Distribution Center support, virtual follow-up, and community engagement to help associates navigate health benefits, healthcare and social-service resources, and barriers that may affect health and well-being. The HCN builds trusted relationships with associates, Distribution Center leaders, HR, internal partners, healthcare professionals, vendors, and community organizations. Through outreach, navigation, follow-up, health education, social support, and advocacy, the HCN helps associates better understand available resources and take practical next steps. This role requires flexibility to support different Distribution Center shifts and regular travel between the assigned markets. The HCN provides individual support, group education, onsite engagement activities, resource navigation, and community partnership development while documenting activity and outcomes through approved reporting processes. The HCN does not provide clinical care or replace HR, benefits, or healthcare professionals. The role helps associates understand available options, connect with the appropriate resource, and follow through on identified needs.

Responsibilities

• Associate Navigation, Follow-Up, and Support (35%)
  • Provide trusted, non-clinical navigation and follow-up that helps associates address health, benefits, and social resources needs.
  • Meet with associates onsite or virtually to understand non-clinical health, benefits, and social-resource needs.
  • Help associates navigate McKesson benefits, health resources, community services, and appropriate internal or external support options.
  • Provide timely follow-up, reinforce next steps, and help reduce barriers that may prevent associates from accessing available support.
  • Use clear, plain-language communication and culturally responsive practices to support understanding, trust, and informed decision-making.
  • Maintain appropriate role boundaries and refer clinical, HR, benefits, safety, or emergency matters to the appropriate professional or function.
  • Document associate support, referrals, follow-up, and outcomes accurately using approved tools and processes.
  • Protect confidentiality and handle associate information in accordance with company requirements.
• Health Education and Distribution Center Engagement (25%)
  • Plan and deliver accessible health education and engagement activities that respond to associate and Distribution Center needs.
  • Deliver health literacy education, benefits awareness, resource information, and preventive-health content through individual and group sessions.
  • Coordinate onsite activations, screenings, vendor events, awareness campaigns, and volunteer activities with Distribution Center leaders and internal partners.
  • Adapt engagement approaches and schedules to support different Distribution Center shifts and associate work patterns.
  • Develop or use approved educational materials that are practical, understandable, and relevant to the workforce.
  • Promote available resources through onsite visibility, virtual appointments, presentations, and approved communication channels.
  • Gather associate feedback and site insights to identify emerging needs and recommend practical improvements.
• Community and Stakeholder Partnerships (20%)
  • Build relationships with internal and external partners to expand access to resources and strengthen support for associates and the communities surrounding assigned Distribution Centers.
  • Partner with Distribution Center leadership, HR, benefits teams, healthcare professionals, internal programs, vendors, and community organizations.
  • Identify and maintain knowledge of local resources that address needs such as healthcare access, food, housing, transportation, financial well-being, childcare, and other social drivers of health.
  • Coordinate community-based outreach, volunteer opportunities, education, and partnership activities aligned with program and market priorities.
  • Represent McKesson professionally in meetings with community agencies, healthcare providers, and other external partners.
  • Share relevant community trends, resource gaps, and partnership opportunities with HCN leadership and program stakeholders.
• Market Coverage, Reporting, and Program Operations (20%)
  • Maintain consistent support across the Conroe and Oklahoma City Distribution Centers while completing required reporting, planning, and operational responsibilities.
  • Maintain a regular onsite presence across both assigned Distribution Centers and provide virtual follow-up when appropriate.
  • Travel between Conroe and Oklahoma City and adjust working hours as needed to support business priorities, events, and multiple shifts.
  • Track engagements, referrals, education, activations, partnerships, follow-up, and outcomes through approved reporting systems.
  • Monitor activity and site-level trends to identify service gaps, recurring barriers, and opportunities to improve associate support.
  • Manage assigned travel, materials, supplies, and event needs responsibly and within approved guidelines.
  • Participate in team meetings, training, professional development, and continuous-improvement activities that strengthen consistent HCN delivery.

Qualifications

• Education/Training: High school diploma or equivalent required. Successful completion of an approved Community Health Worker training program and related certification preferred.
• Experience: Five or more years of relevant experience in community health, benefits or resource navigation, employee support, community outreach, social services, healthcare access, or a related field preferred.
• Technology: Proficiency with Microsoft Outlook, Excel, Word, Teams, and PowerPoint required. Ability to learn and consistently use approved case-management, scheduling, and reporting tools.
• Communication: Exceptional written, verbal, interpersonal, and presentation skills, including the ability to communicate professionally with associates, Distribution Center leaders, providers, healthcare professionals, vendors, and community organizations.
• Specialized Knowledge/Skills: Experience with community-based outreach, health education, health literacy, resource navigation, benefits education, partnership development, and follow-up. Ability to build trust, maintain boundaries, protect confidentiality, work independently, and manage priorities across multiple locations.
• Preferred: Community Health Worker certification, bilingual communication skills relevant to the assigned markets, and experience supporting Distribution Center, warehouse, frontline, or shift-based employee populations.

Working conditions

Hybrid field-based role requiring regular onsite work at the Conroe, Texas, and Oklahoma City, Oklahoma, Distribution Centers, virtual follow-up, local and regional community engagement, and flexibility to support multiple Distribution Center shifts. Regular travel between assigned markets is required.

Physical requirements

Ability to perform computer-based work, move throughout Distribution Center environments, stand or walk for onsite engagement activities, transport reasonable event or educational materials, and travel between assigned locations.

Pay

Base pay range: $56,300.00 – $75,000.00 USD Annual. In addition to base pay, other compensation such as an annual bonus or long-term incentive opportunities may be offered.

Schedule

• Full-time
• Hybrid (onsite at Conroe, TX and Oklahoma City, OK Distribution Centers with virtual follow-up)
• Flexibility to support multiple Distribution Center shifts required
• Regular travel between Conroe, TX and Oklahoma City, OK markets required
• Adjust working hours as needed to support business priorities, events, and multiple shifts