Community Health Navigator

About Our Client

The organization operates in the healthcare sector, focusing on improving access and outcomes for community members through a patient-centered care model. It addresses gaps in care coordination and social determinants of health by providing personalized support and resources to members. The organization serves a sizable member base and emphasizes adaptability and responsiveness to evolving community needs.

About the Opportunity

The Community Health Navigator plays a key role in engaging members and supporting their health goals through outreach, care planning, and ongoing assistance. This position is responsible for managing a caseload, building trusting relationships, overcoming barriers to care, and connecting members to community and health resources. The role contributes directly to enhancing members'' health outcomes and the overall effectiveness of the care model.

Responsibilities

• Conduct phone and in-person outreach to enroll members in the care model
• Manage a caseload of 80-120 members, providing coverage for colleagues as needed
• Assess member needs including social determinants of health to develop care plans
• Establish and maintain trusting relationships with members
• Support members to understand and complete health activities
• Help members overcome barriers to care with measurable progress monthly
• Coordinate referrals and assist with appointment scheduling and attendance
• Organize and prioritize workload to meet goals and metrics
• Engage members through phone, text, email, and in-person visits
• Connect members to community and health resources, including transportation support
• Maintain professional boundaries and confidentiality
• Document all member interactions and update care plans promptly
• Comply with HIPAA and confidentiality standards
• Adapt to a fast-paced, changing environment and build relationships with community resources

Requirements

• Solutions-oriented approach to overcoming member barriers
• Strong verbal and written communication skills
• Comfort with technology and ability to troubleshoot tools
• Self-motivated and able to manage remote caseloads
• Commitment to team collaboration, including participation in in-person meetings
• Minimum 1 year experience with the served population or equivalent
• Bachelor’s degree in Social Work, Human Services, Psychology, Health Sciences, or related field, or equivalent experience
• Experience with crisis planning, case management, and professional boundaries
• Knowledge of community resources and health system navigation
• Ability to work as part of a multidisciplinary team
• At least 18 years old
• Availability Monday–Friday during business hours
• For field-based roles: valid driver’s license, insurance, and reliable transportation
• Pass pre-employment drug screening and background check
• Adherence to patient confidentiality and HIPAA regulations
• Ability to use technology-based tools daily
• Ability to lift and carry up to 25 lbs occasionally

Benefits & Perks

• Competitive salary package
• Medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• 401(k) retirement savings with company match
• Employee assistance program
• Technology stipend
• Mileage reimbursement
• Accrued paid time off
• Paid family and medical leave