Community Health Navigator

About the role

This organization operates in the community health sector, addressing the challenges faced by individuals in navigating healthcare and social support systems. It focuses on providing a member-centered care model that helps overcome barriers to care through personalized outreach and engagement. The organization supports members by assessing social determinants of health and coordinating community and health resources to improve access and outcomes.

The Community Health Navigator role is designed to engage members through outreach and enrollment in the care program, build and manage a caseload, and support members in achieving their health goals. This position plays a crucial role in establishing trust, facilitating access to care, and ensuring continuous progress through proactive communication and personalized support. The role contributes directly to improving member health and well-being by connecting them with needed services and maintaining up-to-date care plans.

Responsibilities

• Conduct phone and in-person outreach and enroll members in the care model
• Manage a caseload of 80-120 members and provide coverage during absences or workload spikes
• Assess member needs, including social determinants of health, to develop care plans
• Establish trusting relationships and follow through on commitments in a timely manner
• Encourage members to complete health activities and overcome barriers to care
• Coordinate referrals and assist with appointment scheduling and attendance
• Organize and prioritize workload to meet monthly goals and daily metrics
• Engage members through multiple outreach channels including phone, text, email, and in-person visits
• Connect members to community and health resources, including transport support as needed
• Maintain professional boundaries and confidentiality; consult multidisciplinary team when necessary
• Document all member interactions and care plans accurately and promptly
• Comply with HIPAA and confidentiality standards
• Adapt to changes in a fast-paced environment and represent the organization respectfully

Requirements

• Solutions-oriented mindset to overcome barriers proactively
• Strong verbal and written communication skills
• Comfortable learning and troubleshooting new technology tools
• Self-motivated to manage a remote caseload independently
• Commitment to team collaboration, including participation in required in-person meetings
• At least 1 year of experience with the served population or equivalent
• Bachelor's degree in Social Work, Human Services, Psychology, Health Sciences, or related field, or equivalent experience
• Experience with crisis planning, case management, and maintaining professional boundaries
• Knowledge of community resources and health system navigation
• Ability to work as part of a multidisciplinary team
• Minimum age of 18 years
• Availability to work Monday–Friday during core business hours
• If field-based, valid driver's license, insurance, and reliable transportation
• Ability to pass pre-employment drug screening and background check
• Compliance with federal, state, and local patient confidentiality and HIPAA regulations
• Ability to use technology-based tools daily
• Ability to lift and carry up to 25 lbs occasionally

Benefits

• Competitive salary package
• Medical, dental, and vision insurance
• HSA and FSA options
• 401(k) retirement savings plan with company match
• Employee assistance program
• Technology stipend
• Mileage reimbursement
• Accrued paid time off
• Paid family and medical leave

Schedule

Availability to work Monday–Friday during core business hours.