Health Coach - Remote

Job Summary

Start Date: Monday, September 14th, 2026
Shift: Monday - Friday: Must be open to any shift between the hours of 10:30am – 9:00pm CST.
It is required to work every fourth Saturday from 8:00am-4:30pm CST
Training: Training will be a duration of 6 weeks from 8am – 4:30pm CST
Due to the structured training schedule, new hires are unable to miss any days of training.

Essential Job Functions

• Participating in the following types of telephonic calls:
  • Engagement (inbound and outbound)- contacting eligible participants to inform them of the program offering and enroll them in the program
  • Coaching (inbound and outbound)- providing individualized behavior change coaching to reduce or eliminate high risk behaviors and encourage adoption of habits that are conducive to a higher quality of life
  • Chase (outbound)- reaching out to members who are enrolled in coaching, but do not have a scheduled call
• Care coordination with other members of a multi-disciplinary care team, including nurses, pharmacists and external vendors
• Support operational aspects of the assigned area to meet the organization's customer requirements, which can include multiple customers
• Adhere to a schedule and caseload to support success and connectivity of member interaction
• Caseloads may be a 1:1 model or team based. This is determined by the business/client need
• Participate in daily and monthly meetings for updates and to present findings and insight
• Note and track the members' progress and efficacy of program

Specific Skills/Attributes

• Effective interpersonal and communication skills required
• Understand directions and communicate/respond to inquiries
• Enthusiastically inspires members to change behaviors and to see possibilities
• Able to learn to coach effectively using motivational interviewing
• Flexibility to work any shift (typically an evening shift) or change shifts based on business needs. This also includes availability to work rotating Saturdays

Qualifications

• Bachelor's degree in health-related field required (i.e., Psychology, Nutrition, Exercise Science, etc.)
• In specific cases, NBHWC certification might substitute for the “health -related” part of the completed 4-year degree
• 1-2 years of related experience required; experience in a customer service role preferred
• Experience with benchmarks and contact center metrics preferred, including adherence to schedule
• Proficiency in computer data entry and Microsoft Office
• Ability to coordinate telephonic communication with program participants while simultaneously navigating software platform and entering data, for extended periods of time
• Knowledge ability to quickly learn information around lifestyle related topics such as: smoking cessation, weight management, nutrition, exercise, stress reduction and sleep desired
• Able to work independently and prioritize a moderate workload with minimal supervision
• Adaptability to schedule changes on an as-need basis
• Able to multitask with members and operationally with managers and support staff

Specific Skills/Attributes

• Hard-wired internet connection is necessary as WIFI is not permitted