Health Center Reception Lead-Multi Site

Primary Tasks/Responsibilities

• Oversee front desk medical reception staff
• Provide day-to-day direction on the operations of the front office
• Manage schedule for the site to ensure efficiency in capacity and patient flow
• Ensure all patient documentation is received, complete, and scanned accurately into the EMR by the front office staff
• Conduct quality assurance monitoring of front office tasks and administration
• Manage account and appointment prepping, ensuring accuracy of patient and guarantor accounts
• Serve as a patient liaison for billing and collections inquiries
• Run patient statements and collections letters on behalf of the Billing Department
• Assess front office and make recommendations to improve efficiency in workflow and quality in patient service
• Motivate and train staff on appropriate customer service and work processes through positive communication and feedback
• Monitor and lead effective and efficient operations of the front office to ensure that patient care takes place with the highest quality
• Maintain appropriate communication and good interpersonal skills with colleagues including other leads, supervisors, and staff to ensure coordinated efforts in communication and streamlining of work

Education/Professional

• Minimum of 3 years’ experience working in a primary care office setting
• Minimum of 1 year supervisory experience, directly supervising 3 or more staff

Knowledge, Skills And Abilities Required

• Willingness to be cross-trained in all aspects of health center operational roles
• Promotes an organizational culture that embraces the workplace values of respect, caring, support, effective communication, teamwork, collaboration, accountability and responsibility
• Utilizes problem-solving and decision-making techniques
• Demonstrates supervisory and leadership abilities, including team building
• Maintains integrity, honesty and accuracy in the representation of the company while adhering to all Federal, State and company guidelines
• Detail-oriented and demonstrates strong organizational skills
• Excellent interpersonal skills and ability to appropriately interact with diverse populations
• Flexibility in working hours to handle variation in the inflow of patients and cover the needs of the department
• Ability to take initiative, self-motivation to increase a team effort
• Communicate ideas and information effectively, both orally and in writing
• Excellent communication and interpersonal skills necessary in order to provide effective leadership for subordinate personnel and to develop and maintain a wide variety of internal and external working relationships
• Passionate and committed to supporting the agency’s mission, growth and sustainability planning
• Proficient in Microsoft suite and data systems, including Electronic Medical Records