Reception/Facilities Lead

Principal Responsibilities

• Manage incoming phone calls, forwarding them as appropriate and providing basic information when needed.
• Welcome and direct visitors, notifying the appropriate employee contact of arrivals.
• Receive, sort, and distribute mail, packages, and deliveries; process outgoing mail and make post office runs as required.
• Maintain office security by following established procedures and entering visitor information into the building security list.
• In collaboration with the Facilities Assistant, track and replenish office supplies, snacks, and other inventory.
• Monitor common areas (breakroom, supply/mail room, etc.) and coordinate upkeep with the Facilities Assistant.
• Respond to employee service requests related to reception or facilities needs, escalating as necessary.
• Cook up with building management regarding service requests and ensure timely follow-up.
• Manage the general email inbox (info@metcouncil.org), reception email inbox (reception@metcouncil.org), and facilities email inbox (facilities@metcouncil.org) via Outlook.
• Reserve and maintain conference room schedules.
• Provide clerical support including filing, photocopying, scanning, and postage.
• Serve as backup to the Facilities Assistant on processing donations for the Development department (including organizing incoming checks).
• Auxiliary support for the Senior HR Generalist with planning and setup of staff mixers, trainings, and other internal events.

Competencies

• Solid verbal and written communication skills
• Professional, approachable, and customer-service oriented
• Ability to prioritize, multitask, and adapt in a fast-paced environment
• Attention to detail and accuracy in handling mail and donations
• Strong organizational skills
• Dependability and follow-through on tasks and requests
• Collaborative mindset

Skills and Education

• High school diploma or equivalent (required)
• Previous experience in reception, office administration, or facilities support (preferred)
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams)
• Comfort managing email inboxes and scheduling systems
• Fluency in English (verbal and written); bi-lingual ability a plus

Physical Demands

• Required Constantly: Walking, standing, sitting.
• Required Occasionally: Reaching above the shoulder and lifting 5-25 pounds (boxes of supplies or mail), pushing and pulling.

Compensation

$24.00 - $26.00 an hour.

Benefits

Major medical, dental, and vision insurance; pre-tax commuter benefits; FSA; 403(b); plus holidays.