Health Center Operations Manager

The Health Center Operations Manager is responsible for optimizing the operations of existing health centers and supporting the successful launch and stabilization of new locations. This role partners closely with clinical leadership, providers, and administrative teams to ensure efficient workflows, high-quality patient care, regulatory compliance, and strong clinical and operational performance across all health centers. Essential Duties and Responsibilities Staff & Leadership CollaborationServe as a resource and problem-solver for day-to-day operational challengesPartner with operational and clinical leaders to optimize staffing models, schedules, and coverageSupport onboarding and training for operational workflows and systemsClient Relationship LeadershipServe as a regional partner for client relationshipsEnsure delivery against client expectations, outcomes, and contractual commitmentsParticipate in business reviews, strategy sessions, and issue resolutionStep in directly during escalations to ensure successful outcomesHealth Center Operations OptimizationStandardize policies, procedures, and best practices across clinical locationsManage health center workflows to enhance efficiency, patient flow, and staff productivityMonitor key operational metrics (e.g., patient access, visit volume, utilization, no-show rates)Identify operational gaps and implement process improvements aligned with organizational goalsSupport quality improvement initiatives and patient experience enhancementsNew Health Center Development & LaunchSupport planning, setup, and operational readiness for new locations or service expansionsCoordinate with leadership on staffing models, workflows, and space optimization for new sitesOversee health center go-live activities, including operational onboarding and stabilizationEnsure new health centers meet operational, regulatory, and accreditation requirementsCompliance, Quality & Risk ManagementEnsure health center operations comply with regulatory, accreditation, and organizational standardsMonitor adherence to policies Participate in audits, site assessments, and corrective action planningSupport patient safety and risk mitigation initiativesFinancial & Performance ManagementIdentify opportunities to improve operational efficiency and financial sustainabilitySupport payer, quality measure, and value-based care initiatives as applicableAssist with budgeting, forecasting, and expense management at the clinic levelReporting & Continuous ImprovementParticipate in strategic planning related to growth, access, and service deliveryUse data to drive decision-making and continuous improvement Qualifications Required5–7 years of healthcare operations experience, preferably in ambulatory or clinical settingsExperience managing or supporting multi-site clinical operationsStrong understanding of outpatient clinic workflows and patient flowPreferredBachelor’s degree in Healthcare Administration, Business Administration, Operations Management, or related fieldMaster’s degree (MHA, MBA, or related field)Experience with clinic expansion, new site openings, or practice acquisitionsFamiliarity with quality measures, accreditation standards, or value-based care modelsExperience with electronic health records (EHR) and healthcare data analyticsFort Smith, Fayetteville, Little Rock, AR areaKnowledge, Skills, and AbilitiesStrong operational and analytical skills with attention to detailProven ability to lead process improvement initiativesExcellent communication, collaboration, and change management skillsAbility to manage multiple priorities in a fast-paced environmentStrategic thinker with hands-on problem-solving abilityPatient-centered approach with a focus on quality and experiencePhysical RequirementsAbility to travel between clinic sites as requiredAbility to sit, stand, and use standard office and clinical equipmentWork Environment25% - 50% travelClinical and administrative office environmentsFast-paced, growth-oriented healthcare organizationMay require occasional evening or weekend work during clinic launches or operational needs About OneVeracityOneVeracity partners with brokers to help self-funded employers reduce medical and pharmacy costs without compromising care. It delivers Health Plan Solutions, VeracityRx, Care Solutions, and Onsite Health Centers in one integrated model that gives employers a clearer, more coordinated way to manage healthcare spend. The approach is grounded in three guiding principles: enhance care, reduce costs, and make it easy. Founded in 2019 and headquartered in Kennesaw, Georgia, OneVeracity is a privately held company that serves self-funded employers across industries including manufacturing, government, and professional services. Learn more at www.OneVeracity.com.