Health Center Manager

Planned Parenthood South Atlantic is a mission-driven organization committed to providing high-quality, inclusive, and non-judgmental sexual and reproductive healthcare to people of all genders, sexual orientations, races, religions, abilities, ethnicities, and cultural backgrounds. Our culture of belonging is guided by clearly defined Workplace Values and Service Standards that connect us as one team across all locations.

About the role

The Health Center Manager (HCM) is a Team Leader and proponent for change management who ensures a patient-centered service model by creating an environment that promotes responsive service delivery. The HCM supervises unlicensed staff and serves as the administrative supervisor for Clinicians, leading change initiatives to ensure compliance and competitiveness in the changing healthcare environment. Working with the Director of Patient Services, the HCM ensures operations, medical compliance, and financial position align with established processes and protocols across all health centers. The HCM holds staff accountable to measurable customer service standards and compliance with PPSAT medical, administrative, and security protocols.

What we're looking for

• Passionate about reproductive health care and justice
• Believe sexual health is essential to every person's overall health, well-being, and happiness
• Experience working in and managing a fast-paced, dynamic environment
• Multi-tasker who is organized and provides attention to detail
• Passionate about building and leading a strong team
• Ability to self-motivate, work independently, and function well as a team member
• Experience working across a diverse service area

Position details

• Location: On-site at Raleigh Health Center
• Schedule: Full-time, Monday–Friday, 40 hours per week
• Monday: 9:00 AM–5:00 PM
• Tuesday: 10:00 AM–6:00 PM
• Wednesday: 9:00 AM–5:00 PM
• Thursday: 10:00 AM–6:00 PM
• Friday: 9:00 AM–5:00 PM
• All staff are expected to remain at the health center until all patients are checked out, documentation is completed, and the health center is cleaned.

Responsibilities

• Provide day-to-day leadership to support health center operations
• Staff the center effectively by hiring, coaching, and training staff to provide all clinic services per their job descriptions
• Monitor and evaluate staff and volunteers in their daily performance
• Manage corrective action for staff when needed
• Ensure a client-centered service model by creating an environment that promotes responsive service delivery
• Facilitate regular staff meetings to support communications, deliver training, and ensure compliance with PPSAT policies and administrative processes
• Provide ongoing feedback recognizing excellence and identifying areas for improvement regarding productivity, quality of patient care, operational assessment, customer service, and teamwork
• Participate in annual budgeting process based on established goals and objectives; monitor revenue cycle goals
• Manage financial operations of the health center: monitor monthly financial statements and client visits; manage revenue, expenses, and staffing to ensure successful operations and financial stability
• Accountable for daily reconciliation and submission of deposits and logs
• Oversee effective use of Electronic Health Records (EHR) including staff usage oversight, training coordination, and patient flow
• Implement health center and staff schedules to optimize staffing levels and patient flow in collaboration with Regional Director and Clinical Team
• Ensure daily, weekly, and monthly reports are completed accurately and timely
• Oversee ordering and accuracy of inventory for medical supplies, contraceptive supplies, and office supplies
• Promote strong community presence as a PPSAT representative; identify community leaders and promote the agency as a provider of education, information, and health services
• Create partnerships with community organizations to tailor education or clinical services to specific populations
• In coordination with Security and Facilities, ensure a safe and secure environment for employees, volunteers, patients, and visitors
• Conduct regular trainings and drills related to security risks
• Assist with maintenance of security systems, cameras, and recording devices
• Assist with coordination of research activities related to clinic procedures, clinic flow, and oversight of health center staff who recruit and/or screen participants
• Ensure compliance with state-specific regulations and applicable laws including mandatory consent and ultrasound requirements
• Ensure lab staff and ultrasound-trained staff are privileged accordingly and receive annual competency testing
• Participate in the Risk and Quality Management (RQM) program to ensure high-quality, efficient, customer-driven service delivery
• Monitor compliance of RQM activities, including required orientation and training
• Monitor and ensure compliance with PPSAT medical protocols and administrative procedures, HIPAA, CLIA, OSHA, and state pharmacy regulations
• Submit audit data when assigned; ensure the health center meets agency Quality Assurance requirements
• Serve as Laboratory Manager under supervision of Laboratory Director: ensure lab testing personnel are appropriately trained, receive competency evaluations, and participate in proficiency testing; oversee all laboratory quality control requirements
• If trained as testing personnel: collect and prepare laboratory specimens; maintain/check laboratory instruments; perform laboratory-related quality controls; order and result laboratory tests in the medical record; draw blood; dispose of contaminated supplies; perform and interpret in-house laboratory tests; participate in competency and proficiency requirements; demonstrate problem-solving skills
• Ensure staff trained in ultrasound are privileged accordingly and receive annual skills assessment
• Perform other duties as assigned

Qualifications

• Prior supervisory experience
• Experience managing or working within a healthcare environment, especially women's health
• B.A. in related field with 2–4 years of program management experience, or 4 years of relevant experience in lieu of degree
• Ability to handle highly confidential information

Benefits

As a full-time PPSAT employee, you'll enjoy a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Health Reimbursement Account (HRA)
• 403(b) Retirement Plan with employer match
• Generous Paid Time Off and Holiday Pay
• Employee Assistance Program (EAP)

Compensation

Salary range: $62,519.00 – $78,174.00 paid annually. New hires are generally placed between the minimum and midpoint of the salary range based on qualifications, experience, internal equity, and relevant skills.