Health Center Manager

Planned Parenthood of Maryland (PPM) is seeking an experienced nursing leader to manage our largest and busiest Health Center in Baltimore. This role offers a pathway to advancement towards a Clinical Director or executive healthcare leadership position, with a focus on women’s health, health equity, and community health.

About the role

Reporting directly to the Senior Director of Clinical Operations, you will serve as the senior operational and clinical leader at the Baltimore Health Center. This position involves driving quality metrics, ensuring regulatory compliance, optimizing financial performance, and championing strategic growth.

Responsibilities

• Lead and elevate your team: Direct, coach, and evaluate staff to foster an engaged, high-morale environment through inclusive leadership and respectful accountability.
• Drive clinical and operational excellence: Ensure all medical care aligns with PPM standards, OSHA, Title X, and Medicaid/Medicare guidelines; oversee daily operations including scheduling, inventory, quality assurance, and lab processes.
• Own the financials: Develop operational budgets, monitor daily cash balancing, ensure proper documentation for insurance billing, and lead efforts to meet revenue cycle goals.
• Champion the patient experience: Serve as the customer service subject matter expert, monitor patient surveys, lead service recovery, and launch service improvement initiatives.
• Strategize and connect: Coordinate with the Community Outreach and Education team, participate in clinical management meetings, represent the center managers cohort on agency-wide committees, and oversee site-based grants or affiliate-wide programs.

Requirements

• Bachelor of Science in Nursing (BSN) required; Master of Science in Nursing (MSN) strongly preferred.
• Minimum of 5 years of leadership experience in a clinical setting (e.g., ambulatory care, women’s health, reproductive health, primary care, FQHC, or community health).
• Demonstrated success leading multidisciplinary clinical teams, driving quality improvement, and maintaining regulatory readiness.
• Current CPR certification required upon hire; Advanced Cardiovascular Life Support (ACLS) certification must be obtained within 90 days.
• Valid motor vehicle operator’s license and willingness to use a personal vehicle for travel.

Preferred Qualifications

• Current (or previously held) clinical licensure such as RN, NP, CNM, or PA.

Benefits

• Comprehensive Coverage: Medical, Dental, Vision, Life, and AD&D insurance.
• Work-Life Harmony: Generous Paid Time Off (PTO) and Paid Holidays.
• Future Focus: 401(k) Retirement Plan and Flexible Spending Account.