Health Center Group Manager (RN)

About the role

Premise's mission is to help people get, stay, and be well. As a Full Time Health Center Group Manager (RN), you'll provide care to client employees and their dependents in our Health Center located in San Antonio, TX. The scheduled hours are Monday–Friday, 8:00 am–5:00 pm.

Responsibilities

• Oversees the management of single or multiple (2+) health centers and lines of service across contract(s).
• Manages staff processes typically composed of health center manager, and multiple technical Team Leads as well as indirectly managing all daily operational processes for Medical Directors and clinical providers.
• Assists in the creation of site-specific goals and measurements related to the needs of the client(s), including management of metrics to Performance Guarantees.
• Effectively communicates across the various sites and to stakeholders to ensure consistency in messaging.
• For multiple contract oversight, effectively communicates with DCO to ensure site level priorities are addressed and messaging is consistent across the book of business (BOB).
• Compiles input and contributes to performance appraisal process for all indirect reports.
• Responsible for following appropriate processes for hiring, staff development and performance management and provides input to AVP and DCO as needed.
• Responsible for interviewing, training, and the successful orientation and onboarding of new hires as applicable.
• Manages daily operations, workflow, work schedules, and timecard monitoring, to ensure efficient and effective health center performance.
• Identifies process improvement opportunities, workflow efficiencies, determines root cause analysis, creates action plans and presents resolutions and recommendations to the AVP and DCO.
• Makes recommendations regarding staffing model based on objective scheduling & volume analysis – presents to AVP and DCOs for approval.
• Understands and complies with all regulatory, procedural and licensing requirements.
• Oversees the execution of site level quality program and is responsible for supporting and oversight of AAAHC standards across sites.
• Provides oversight on Member Engagement Site Action plans and outcome reporting.
• Develops action plans around patient utilization and penetration.
• Monitors patient flow, scheduling, referrals, and patient satisfaction.
• Upholds corporate Values in alignment with the Art of Quality Service initiative.
• Completes reports as needed and provides assistance to Clinical Quality and Operations departments regarding investigations and the resolution of issues or complaints.
• Coaches and provides feedback to staff on a regular basis.
• Manages internal budget, reviews expenses, purchases supplies, inventories equipment, medication, lab tests etc.
• May serve as a client contact and provide reports and summaries of health center activities.
• Communicates and coordinates Corporate messages and ensures implementation of policies and procedures.
• Assists in the identification and use of per diem staff to ensure appropriate staffing levels are met.
• Works collaboratively with the health center managers and Medical Director at the site to manage internal medical staff site issues.
• Communicates regularly with staff, conducts meetings, and provides updates and shares information regularly.
• Acts as the health center’s infection control lead and collaborates with the corporate Director of Quality and Infection Control Officer.
• May provide patient care if qualified and where circumstance applies.
• May require other duties as assigned.

Requirements

• Bachelor’s degree or equivalent work experience required.
• Current license as an RN in practicing state.
• Certification in Occupational Health (COHN/COHN-S) may be required for some sites.
• Current hands-on certification in AHA or ARC Basic Life Support for health care providers is required.
• Minimum 3+ years’ experience in the medical field.
• 2–3 years’ management experience.
• Prior management experience managing a large group a must.
• Experience accessing CDC, WHO, APIC or other industry standards for Infection Prevention practices.

Benefits

Work-life balance is at the foundation of how decisions are made. In addition to competitive pay, Premise offers full-time team members benefits including medical, dental, vision, life and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents. Additional benefits can be viewed at https://jobs.premisehealth.com/benefits.

Schedule

Monday–Friday, 8:00 am–5:00 pm.