Health Center Associate I - Rochester, MN

About the role

The anticipated salary range for this position is $19-$23 per hour, depending on experience and qualifications. Compensation is determined based on a variety of factors, including relevant work experience, the skills required for the role, internal equity, market competitiveness, and budget considerations. We are committed to ensuring fair and competitive pay for all employees.

Responsibilities

• Welcome all patients and visitors.
• Register patients for health center services.
• Answer phones, direct calls, and reach out to patients as needed.
• Perform computer data entry, including patient demographics, insurance information, and appointment scheduling.
• Audit and update patient medical records.
• Avoid bias in patient support and assist with resource referrals.
• Maintain patient medical records and obtain patient consent for forms as necessary.
• Accurately inform patients of potential costs for services.
• Collect, assess, and verify patient financial information and determine and confirm insurance coverage.
• Comply with all funding source requirements.
• Assess funding sources, aid patients in applying for and obtaining funding.
• Provide patients with resources for insurance navigation, financial counseling, and community sliding scale health centers.
• Accurately inform patients of potential costs for services.
• Collect and process patient fees.
• Reconcile, prepare, and make bank deposits.
• Prepare charge tickets for clinical staff coding.
• Charge post for clinical services and review charges for accuracy.
• Perform and reconcile charge reports.
• Ensure all patients are provided with information regarding donations and are asked for a donation at the time of checkout.
• Provide a summary of services for the transaction.
• Ensure all patients are asked to complete patient experience surveys.
• Follow all federal, state, and local laws regarding mandated reporting, abortion services, healthcare services, and HIPAA.
• Perform all applicable inventory functions.
• Process and stock clinical supplies that are received.
• Perform in-health center refill and resupply requests within scope of practice, including curbside prescription delivery.
• Provide factual, unbiased information to patients seeking abortion.
• Collaborate with and provide coverage as needed at health centers in assigned neighborhoods.

Requirements

High school diploma
One to two years customer service experience

Qualifications

High school diploma
One to two years customer service experience

Skills

Excellent communication and interpersonal skills
Ability to handle sensitive and confidential information
Strong organizational and multitasking abilities
Knowledge of healthcare regulations and procedures

Benefits

• Medical, Dental & Vision Insurance with equity-based premium tiers
• Free, virtual primary care for all employees enrolled in a medical plan
• NICE HEALTHCARE. A free, virtual primary care for entire household (in-home available for qualifying locations).
• Services include: 80 free labs, free x-rays, and physical tests, live, virtual physical therapy, 550+ free medications and more!
• HealthiestYou – Virtual Care for employees outside of NICE Healthcare’s network
• Proximal Health – Helps members access high quality, cost-effective, providers for certain services and offers $1,500 tax free benefit when members choose a designated provider for eligible services
• Employee Assistance Program
• $5000 per year & 2 paid CEU days
• Continued Education Reimbursement: up to $500 per year & 2 paid CEU days
• Flex Spending Account
• Life Insurance
• Eligibility for Federal Student Loan Forgiveness
• Paid time off: PTO starting at .05769 accrual rate per hour worked. 8 hours volunteer paid time off annually. 8 paid federal holidays & 2 paid floating holidays. 403(b) retirement plan
• 8 weeks Paid Parental Leave
• Pet Insurance
• Bereavement Leave
• Earned Extended Leave
• Free subscription to Headspace App
• Time off to vote
• Employee discounts for electronics, appliances, hotels, gift cards, apparel, cars, fitness memberships, groceries, and at Office Depot, Verizon, AT&T, Dell & more.

Benefits and Perks

We offer a comprehensive benefits package, including:

• Medical, Dental & Vision Insurance with equity-based premium tiers
• Free, virtual primary care for all employees enrolled in a medical plan
• NICE HEALTHCARE. A free, virtual primary care for entire household (in-home available for qualifying locations).
• Services include: 80 free labs, free x-rays, and physical tests, live, virtual physical therapy, 550+ free medications and more!
• HealthiestYou – Virtual Care for employees outside of NICE Healthcare’s network
• Proximal Health – Helps members access high quality, cost-effective, providers for certain services and offers $1,500 tax free benefit when members choose a designated provider for eligible services
• Employee Assistance Program
• $5000 per year & 2 paid CEU days
• Continued Education Reimbursement: up to $500 per year & 2 paid CEU days
• Flex Spending Account
• Life Insurance
• Eligibility for Federal Student Loan Forgiveness
• Paid time off: PTO starting at .05769 accrual rate per hour worked. 8 hours volunteer paid time off annually. 8 paid federal holidays & 2 paid floating holidays. 403(b) retirement plan
• 8 weeks Paid Parental Leave
• Pet Insurance
• Bereavement Leave
• Earned Extended Leave
• Free subscription to Headspace App
• Time off to vote
• Employee discounts for electronics, appliances, hotels, gift cards, apparel, cars, fitness memberships, groceries, and at Office Depot, Verizon, AT&T, Dell & more.

Pay

The anticipated salary range for this position is $19-$23 per hour, depending on experience and qualifications. Compensation is determined based on a variety of factors, including relevant work experience, the skills required for the role, internal equity, market competitiveness, and budget considerations. We are committed to ensuring fair and competitive pay for all employees.

Schedule

Full-time, 32 hours per week
Clinic hours: Monday-Friday, 9:00AM-5:00PM

Location

1212 7th St NW, Rochester, MN 5590

Union Membership

This position is represented by SEIU.

Job Summary

Under immediate supervision of the Health Center Manager, the Health Center Associate I (HCA I) performs a wide variety of functions. As the first patient contact in the health center, the HCA I plays a critical role in shaping the experience of our patients. HCA Is are responsible for providing the highest level of customer service and patient care as well as supporting the operations of the health center. HCA Is are advocates in implementing our mission “Advancing and protecting sexual and reproductive healthcare for all.” They may perform other related duties to support health center operations as assigned.

About Us

We believe all people deserve the right, the freedom, and the opportunity to follow their personal ambitions and choose their own path toward a healthier, more meaningful life. That’s why we protect, promote, and provide comprehensive and progressive sexual and reproductive health care for generations of people and families with empathy, care, and respect. We are looking for passionate, dedicated staff who are eager to make positive contributions to their community and to the Planned Parenthood mission.