Health Care Operations Manager

About the role

The Operations Manager oversees all PACE center services and support operations, including therapeutic recreation and activities, transportation, facilities management, dietary services, and personal care/aide services. This role promotes and maintains high-quality care and services according to PACE principles and standards, ensuring compliance with all applicable regulations. The Operations Manager demonstrates and promotes PACE core values in all communications, decisions, planning, and program administration, while fostering staff and management participation in quality improvement initiatives.

Responsibilities

• Oversee and administer PACE Center operations as a voting member of the PACE interdisciplinary team.
• Ensure adherence to established participant rights by all staff, contractors, vendors, participants, and visitors.
• Maintain open communication with participants and their families or caregivers.
• Provide comprehensive therapeutic activities that are diverse, engaging, and acceptable to all participants.
• Ensure effective, safe, and reliable transportation services for all participants.
• Oversee dietary services to provide balanced and enjoyable meals and snacks.
• Maintain a clean, safe, and well-equipped center environment.
• Implement effective human resource procedures and foster a culture of support, transparency, and appreciation for all staff.
• Ensure staff engagement, productivity, and retention through education and competency monitoring.
• Direct, supervise, and evaluate the performance of all staff.
• Maintain compliance with all State and Federal program requirements.
• Develop and implement operational policies, procedures, and protocols for direct participant care and support services.
• Participate in quality improvement and compliance processes to ensure high-quality PACE services.
• Promote a culture of data-driven decision-making, process improvement, and best practices.
• Oversee operational compliance with Occupational Safety and Health Administration (OSHA) regulations and agency policies.
• Protect privacy and maintain confidentiality of all company procedures and participant information.
• Participate in continuing education, staff meetings, and required training.
• Maintain professional affiliations and required certifications.
• Assign personnel duties based on education, training, competencies, and job descriptions.
• Provide evening and weekend on-call administrative coverage on a rotational basis.

Requirements

• Baccalaureate degree in health care administration, business administration, nursing, public health, social work, or a related human services field (or equivalent experience).
• Master’s degree in health care administration, business administration, nursing, public health, social work, or a related health/human services field preferred.
• Professional license and/or certification (e.g., NHA, RN, LSW/MSW, PT, OT, RT, RD) preferred.
• Two years of experience as a manager or administrator in a human and/or health care services operation, preferably serving the aging population.
• Management experience in a start-up program, accountable care organization, and/or health insurance plan preferred.
• Minimum of one year’s experience working with the elderly population (training will be provided if not present).
• Reliable transportation, a valid driver’s license, and minimum state-required liability auto insurance.
• Medical clearance for communicable diseases and up-to-date immunizations before engaging in direct participant contact.