Health Care Navigator

We need to output HTML fragment with sections: About the role? Actually the posting includes description of organization and mission before job title. The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading. Do NOT put Job ID etc. Include a section ONLY when posting has real, specific content for it. Remove boilerplate, navigation, legal, EEO, etc. So we need to extract substantive info: organization description, mission, maybe "About the role" could be the description of the role? The posting includes "The Health Care Navigator reports directly to an assigned Program Coordinator..." and responsibilities etc. So we can have sections: About the role (maybe a brief summary), Responsibilities (list), Qualifications (list), Benefits (list), maybe Skills? The posting includes qualifications and preferences. Could combine qualifications and skills? The instruction says use headings as listed; we can include those that have content. We need to preserve all substantive information, not invent or summarize away detail. So we need to list responsibilities as bullet points exactly as in posting? We should preserve the content but can rephrase? It says preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep the details, maybe as bullet points preserving the meaning. Could copy sentences. We need to remove boilerplate: NON-DISCRIMINATION POLICY, Americans With Disabilities Act, OUR MISSION (maybe mission is substantive? It's about ending veteran homelessness; could be part of About the role? Might be considered boilerplate? It's mission statement of organization; maybe keep as part of About the role? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. The mission statement might be considered not boilerplate but part of organization description. It's okay to keep. We also need to remove duplicated lines. Let's extract: Organization description: "U.S.VETS is the largest nonprofit organization with boots on the ground to combat America’s veteran homeless crisis head-on. Our holistic approach delivers intervention and prevention services, including housing, mental health and career programs, and wraparound services. With residential and service sites nationwide, U.S.VETS is uniquely positioned to help veterans and their families successfully transition to civilian life. With a mission to end veteran homelessness, U.S.VETS is developing housing across the country and expanding vital homeless prevention programs that provide post-9/11 veterans and families with career and mental health services to transition to civilian life successfully. If you are looking for an opportunity to work for a great organization & make a difference, this is the job for you! Come & join our winning team!" Benefits: "Benefits include Paid Vacation, Sick Time, Paid Holidays, Medical, Dental, Vision and Company matching 401K" Also note: "All applications must be completed in entirety/Local candidates only" - that's application instruction, should be removed. Job title: Health Care Navigator II (but we shouldn't repeat as heading). We'll not include. Responsibilities: many bullet-like paragraphs. We'll need to extract each responsibility statement. Let's list responsibilities from the text: - Act as a liaison between the U.S.VETS programs and the VA or community medical clinic and other healthcare providers, coordinating care for a population of veterans with complex needs who require assistance accessing health care services or adhering to health care plans - Work closely with the veteran’s assigned multidisciplinary team, including medical, nursing, and administrative specialists, and case management personnel. - Work within U.S.VETS program team to provide timely, appropriate, veteran centered care in an equitable manner - Assist veterans in accessing healthcare systems by facilitating enrollment, assisting with gathering/completing required documentation, following up to ensure enrollment, scheduling appointments, coordinating transportation, and problem solving any barriers - Conducts non-clinical assessments of the veteran in collaboration with the interdisciplinary treatment team, the veteran, family members and significant others to understand the veteran’s situation, potential barriers to care, the causes, and the impact of such barriers on the veteran’s ability to access and maintain health care services - Health Care Team and Veteran Communication - Work closely with veterans to assist them in communicating their preferences in care and personal health-related goals to facilitate informed/shared decision making for care - Serve as a resource for education and support for veteran families and help identify credible resources and supports tailored to the needs/desires of the veteran - Participate as needed in the development of the veteran’s care plan, with emphasis on community services, outreach, and referrals needed for the veteran - Review care plan goals with veteran and resource effectiveness, conduct regular non-clinical barrier assessments, provide resources and referrals to address barriers as needed - Monitor veteran’s progress, maintains comprehensive documentation, and provides information to the treatment team members when appropriate - Use clear language to communicate recommendations to support the veteran and family members or care givers, as well as identify questions veterans and their families may have about their treatments - Specialized Care Coordination - Provide comprehensive care coordination across episodes of care—acting as a health coach by proactively supporting the veteran to optimize treatment interventions and outcomes - Coordinate health and wellness services with other organizations and programs to assure such services are complementary and comprehensive, directing activities to maximize effectiveness and a continuity of care for the veteran - Assist in coordinating supportive and additional services with the veteran, which includes linking veterans and caregivers to supportive services, which include, but are not limited to housing, financial benefits, and transportation—in collaboration with the veteran’s primary/housing Case Manager - Serve as the subject matter expert on community resources related to the needs of the veteran - Independently provides support to populations of mental health, substance abuse, homeless individuals - Applies knowledge of social service resource systems to include public benefits and financial resources and self-help intervention strategies to include coordinating care for substance abuse and mental health - Successfully develop relationships, conduct crisis intervention, and conflict resolution utilizing motivational interviewing, trauma-informed care, and harm-reduction techniques - Practices patience, tolerance, tact, and diplomacy while maintaining a positive demeanor with clear/firm-yet-flexible boundaries in work with clients, teammates, providers, and the community - Health Education - Assist in identifying the veteran and family’s health education needs and provide education services and materials that match the health literacy level of the veteran - Provide ongoing education and support as needed to the veteran and family members - Interdisciplinary Collaboration, Coordination, and Consultation - Collaborate with other disciplines involved in providing care to the veteran - Regularly consult with other team members and appropriately assess and address the needs of the veteran - Understand the different roles within the interdisciplinary team and acts within professional boundaries - Adhere to ethical principles about confidentiality, informed consent, compliance with relevant laws and agency policies (i.e., critical incident reporting, HIPPA, Duty to Warn) - Administrative and Systems Improvement - Assist in developing policies and procedures related to this specialty and the program - Thoroughly and accurately enter relevant data and/or case notes into HMIS, electronic case records, and other digital platforms in a timely manner - Provide subject matter expert consultation to staff and community providers on the specialty area of practice - Develop evaluation components and outcomes indicators and report those evaluation results to organizational leadership and VA - Additional Program-Specific Duties - The Health Care Navigator reports to the Program Coordinator for the primary program assigned to Health Care Navigators assigned to the Supportive Services for Veteran Families Program (SSVF) shall gain and maintain knowledge of the SSVF program to include eligible activity, client eligibility, goals, and regulations and are also to become knowledgeable of all U.S.VETS programs and share resources and care coordination efforts - Perform other duties as assigned Qualifications/Requirements: - Bachelor’s degree in social work or related social services field required - 2-3 years’ experience in the field of health care and/or medical social work - Experience working with low income and/or homeless populations, preferably those in low-income subsidized housing arrangements and/or supportive housing programs - Proficient typing and computer skills, including Microsoft Office 365 (Outlook/Word/Excel) - Ability and willingness to work flexible hours to accommodate participants which may include evenings and/or weekends - Experience working in diverse settings with people across all socio-economic spectrums and a wide variety of roles - staff, residents, local agencies, contractors, lenders, etcetera - Professionalism: high level of integrity and strong ethical values show capacity to maintain highest standards of confidentiality with all records, including organizational and individual information - Strong oral/written communication and listening skills - Self-motivated, well-organized, and accountable for work time, deadlines, and agency resources - Quality control: demonstrates accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance - Familiar with health care systems, preferably with the Veteran’s Health Administration - Access to reliable personal transportation required, including a Valid driver’s license, must meet company insurance requirements and complete a provided driver training course Preferences: - Master’s degree in social work or equivalent education and experience preferred - License in Clinical Social Work preferred Skills maybe not separate; we could put Skills under Qualifications? But we have a heading Skills optional. Could include Skills: maybe list computer skills, communication, etc. But we already have those in qualifications. To avoid duplication, we could combine qualifications and skills into one section "Qualifications". The instruction says we can use those headings; we need to include a section only when posting has real, specific content. We have qualifications content. We could also have a Skills section for things like "Proficient typing and computer skills, including Microsoft Office 365 (Outlook/Word/Excel)" etc. But that's also qualification. Safer to have one Qualifications section containing all. Benefits: we have. Pay: not specified, so omit. Schedule: not specified (flexible hours mentioned but not schedule). Could we include Schedule? The posting mentions "Ability and willingness to work flexible hours to accommodate participants which may include evenings and/or weekends". That's about schedule but not explicit schedule. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state flexible hours, which is schedule-related. Could we include a Schedule section with that detail? It says "Ability and willingness to work flexible hours to accommodate participants which may include evenings and/or weekends". That's a requirement, not schedule. Might be better to keep under Qualifications. So omit Schedule. About the role: we could have a brief summary: The Health Care Navigator II role responsibilities etc. But we already have Responsibilities section. About the role could be a short paragraph describing the role purpose: connecting veterans to VA health care benefits, coordination of care, etc. The posting starts with "The Health Care Navigator reports directly to an assigned Program Coordinator at a U.S.VETS site. The Health Care Navigator is responsible for providing services that include connecting veterans to VA health care benefits and/or other community health care services. The Health Care Navigator provides coordination of care/case management, health education, interdisciplinary collaboration, consultation, and administrative duties. The position will work closely with the veteran’s primary care provider and members of the veteran’s assigned interdisciplinary treatment team." That could be About the role. Thus sections: About the role, Responsibilities, Qualifications, Benefits. We must not repeat job title as heading. Use

for each section heading. We need to output only HTML fragment, no /. Use

,

,

• . We need to preserve all substantive information. So we need to include the organization description? Where to put? Could be part of About the role? The organization description is about U.S.VETS, not the role. Could be a preceding

  before any heading? The instruction: use

  for section headings. It didn't forbid having

  outside sections. We could include a

  with organization description before the headings. That seems okay. We must remove boilerplate: NON-DISCRI