Health Care Assistant

What's interesting about this job?

The Health Care Assistant (HCA) serves as the first impression of Planned Parenthood South Atlantic (PPSAT) by providing friendly and efficient services to clients arriving at the health center for services or information. The HCA is responsible for maintaining front office, back office, assisting providers with daily in-office procedures, blood draws, and providing patient education.

Who You Are

• Passionate about providing high-quality and nonjudgmental reproductive health care
• Believe sexual health is essential to every person’s overall health, well-being, and happiness
• Excited about making patients the priority
• Firm believer in providing non-judgmental care to our transgender and gender-diverse patients
• Experience working across a diverse service area

What You'll Do (but Not Limited To)

• Maintains accurate and complete documentation including charts, logs, etc.
• Provide education via telephone or face-to-face in a non-judgmental manner to patients by providing support and information on reproductive and sexual health issues.
• Verify and interpret insurance coverage and benefits both electronically and over the phone.
• Absorb and interpret clinic fee scale and pricing information, as well as patient insurance benefits, including copayments/coinsurance.
• Ensures patients complete all necessary forms and obtain patient consents for services in an efficient and accurate manner.
• Follows Health Center procedures for the processing and provision of OTC and prescription medications and birth control supplies.
• Absorbs and interprets in-house laboratory tests.
• Works as a team member to meet or exceed center productivity and customer satisfaction goals.
• Serve as laboratory testing personnel: collect and prepare laboratory specimens; maintain/check laboratory instruments; perform laboratory-related quality controls; order and result laboratory tests in the medical record; draw blood; dispose of contaminated supplies; participate in competency and proficiency requirements based on laboratory testing performed; demonstrate problem-solving skills.

Schedule

This is a full-time opportunity, working 35-39 hours/week. Monday: 8:30AM-5PM, Tuesday: 9:30AM-6PM, Wednesday: 8:30AM- 5PM, Thursday: 9:30AM-6PM, Friday: 8:30AM-3PM. All staff are expected to remain at the health center until all patients are checked out, documentation is completed and the health center is cleaned.

What You Get

• All full-time employees are benefits-eligible!
• Including But Not Limited To Medical, Dental, and Vision Insurance
• Health Reimbursement Account
• 403B Retirement Plan with matched contributions
• Paid Time Off
• Holiday Pay
• Employee Assistance Program

Compensation

All HCA's start at $23.25 an hour and are eligible for periodic pay-increases based on tenure and skill checkoffs. PPSAT's compensation philosophy is based in equity and transparency. The HCA Tier Program intends to maintain and promote internal equity, transparency, and skill growth.

Additional Information

• This position requires a background check once a job offer is extended to the final candidate.
• PPSAT does not discriminate in employment and understands the many barriers' candidates may face when applying to jobs. One of those barriers is the criminal justice system and its effects on background checks. We understand that these barriers more often negatively impact BIPOC.
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
• If you would like more information about how your data is processed, please contact us.