Health Care Assistant

About the role

Planned Parenthood of Wisconsin, Inc. (PPWI) provides quality, affordable health care services, comprehensive education, and strong advocacy to over 50,000 patients annually across 18 health centers. The Health Care Assistant position (40 hours/week) is based at the E. Capitol Drive Family Planning Health Center and includes paid training to deliver clinical care and complete medical administrative tasks.

Responsibilities

• Perform front office duties: greet and register patients, answer phones, schedule appointments, verify insurance, enroll patients in payor sources, and collect fees.
• Interview, educate, and document patient history in the electronic health record (EHR) in compliance with agency policies.
• Obtain required signatures on consent forms.
• Assist clinical staff during exams and procedures and provide patient support.
• Prepare and clean exam and procedure rooms and medical equipment according to agency standards.
• Maintain knowledge of equipment operations and manage medical supply inventory.
• Perform and document laboratory tests (urine pregnancy, hemoglobin, HIV, point‑of‑care urinalysis, Rh testing) and alert licensed staff to abnormal results.
• Prepare specimens for external laboratory analysis and maintain laboratory records.
• Take vital signs, administer IM injections, perform phlebotomy, IV placement, and pelvic ultrasound under direct supervision.
• Dispense contraception and medication per clinician orders; administer medications or vaccines as ordered.
• Stay current on sexual and reproductive health care, community resources, agency protocols, referral procedures, and PPWI services.
• Perform quality‑assurance activities and follow laboratory standards set by PPFA and PPWI.
• Comply with all safety, emergency, and infection‑control policies.
• Perform other duties as assigned.

Requirements

• Commitment to excellent customer service and to PPWI’s vision, values, and culture of diversity, equity, inclusion, and belonging.
• Sensitivity to cultural and ethnic differences; ability to relate to diverse communities.
• Non‑judgmental, patient‑centered approach to ensure high patient satisfaction.
• Strong organization and time‑management skills.
• Clear, courteous communication with patients, staff, and external parties in person and over the phone.
• Ability to read, interpret, and implement written and verbal instructions.
• Accuracy, attention to detail, and confidentiality handling sensitive information.
• Ability to work independently and as part of a team.
• CPR certification (or ability to become certified).
• Bilingual English/Spanish skills are a plus; additional $1.50/hr for bilingual staff.

Education & Experience

• High school diploma, GED, or equivalent.
• Certification from an accredited medical assistant program preferred.
• Experience in reproductive health, family planning, obstetrics, gynecology, or related medical/surgical settings is a plus.
• Familiarity with electronic health records (EHR), electronic practice management (EPM) systems, Office 365, and Microsoft Office products preferred.

Physical Requirements

The role requires hearing, talking, handling, and grasping regularly; lifting up to 30 lb; close‑vision reading; and the ability to operate a computer, telephone, fax, copier, calculator, and medical equipment. Reasonable accommodations are available for individuals with disabilities.

Working Conditions

The position is performed in a medical office environment with moderate noise and frequent interruptions. The employee may be exposed to blood or blood‑borne pathogens and must complete OSHA training and use protective equipment. Flexible hours, occasional regional or statewide travel (valid driver’s license and auto insurance required), and occasional evening or weekend shifts may be necessary. Transportation is required.

Benefits

• Company contribution toward medical insurance deductible
• Generous paid time off
• 12 days of holiday pay
• Immediate 401(k) vesting with up to 6 % company contribution
• Paid parental leave
• Tuition assistance
• Public Service Loan Forgiveness program eligibility

Pay

Starting wage is $20.15 per hour, with an additional $1.50 per hour for bilingual (English/Spanish) staff.

Schedule

Full‑time position (40 hours per week) with flexible scheduling, including potential evening and weekend hours and travel to other PPWI health centers as needed.