Health & Benefits Associate Manager

The Role

• Materially contribute to core health and benefits projects involving the design and management of group medical, dental, wellbeing, life, disability and absence management benefits for clients.
• Partner with client service team leader to deliver superior project management.
• Provide superior client service in response to day-to-day service issues and questions (eligibility, carrier coverage and claims issues, compliance, etc.).
• Prepare for client meetings (prepare agendas and materials, coordinate resources, etc.).
• Support vendor procurement, implementation, and optimization activities.
• Support benefit enrolment support, including preparing materials and presentations, verifying policy and plan information, and updating internal systems as necessary.
• Contribute to completion of reports and administrative actions for clients including Form 5500 filings, policy checking and delivery, monthly reporting of client and carrier information, summary plan descriptions and certificates.
• Support client service team leader in benefit plan analysis, design, cost savings and funding strategies.
• Conduct review of client deliverables to ensure alignment to client objectives, leverage of optimal WTW services and solutions, and adherence to WTW professional excellence standards.
• Facilitate benchmarking studies and other research; provide value-added analyses and summaries.
• Analyze and compare vendor products, services, and contracts.
• Build relationships internally and collaborate effectively on cross-functional teams.

Qualifications

• 5+ years’ experience in professional services, ideally gained in a benefit consulting/brokerage firm or health underwriting / actuarial function of an insurance company.
• Proven ability to manage multiple projects simultaneously and produce quality deliverables on time and within budget.
• Strong client service orientation and ability to respond to all communications effectively and in a timely manner.
• Proven ability to identify and resolve issues.
• Strong written and verbal communication skills.
• Self-starter attitude and ability to work independently and as part of a team.
• Strong analytical, creative, and integrative skills.
• Excellent Microsoft Office skills, particularly in Excel and PowerPoint.
• State Life and Health license required within 90 days of joining.

Company Benefits

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program).
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off.
• Retail Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.