Health & Benefits Associate Manager

Responsibilities

• Partnering with client service team leader to deliver superior project management
• Proactively advising clients and providing superior client service in response to day-to-day service issues and questions (eligibility, carrier coverage and claims issues, compliance, etc.)
• Preparing for and facilitating client meetings (prepare agendas and materials, coordinate resources, etc.)
• Providing benefit enrollment support, including preparing materials and presentations, verifying policy and plan information, and updating internal systems as necessary
• Contributing to completion of reports and administrative actions for clients including Form 5500 filings, policy checking and delivery, monthly reporting of client and carrier information, summary plan descriptions and certificates
• Contributing to benefit plan analysis, design, cost savings and funding strategies
• Engaging subject matter experts to address client needs
• Conducting review of client deliverables to ensure alignment to client objectives, leverage of optimal WTW services and solutions, and adherence to WTW professional excellence standards
• Conducting benchmarking studies and other research; provide value added analyses and summaries
• Analyzing and comparing vendor products, services and contracts
• Building relationships internally and collaborating effectively on cross-functional teams
• Reviewing work and contributing to the development of junior staff

Qualifications

• 4+ years’ experience dealing with health and welfare plans, ideally gained in a benefit consulting/brokerage firm or health underwriting / actuarial function of an insurance company
• Proven ability to manage multiple projects simultaneously and produce quality deliverables on time and within budget
• Strong client service orientation and ability to respond to all communications effectively and in a timely manner
• Proven ability to identify and resolve issues
• Strong written and verbal communication skills
• Self-starter attitude and ability to work independently and as part of a team
• Strong analytical, creative and integrative skills
• Excellent Microsoft Office skills, particularly in Excel and PowerPoint
• State Life and Health license required within 90 days of joining
• Pursuit of CEBS designation, or health and welfare actuarial / underwriting training encouraged