Associate Benefits Manager

About the role

We are seeking an Associate Benefits Manager to join our dynamic team. This role is a high-impact position that directly influences employee satisfaction and retention.

Responsibilities

• Administer all employee benefit programs including medical, dental, vision, life insurance, disability, retirement, and voluntary benefits.
• Own day-to-day benefits operations including enrollment processing, life event changes, terminations, payroll deductions, and ongoing operational support.
• Maintain accurate and organized benefits records and ensure data integrity across all HR system.
• Serve as the primary point of contact for all employee benefits questions and concerns.
• Provide clear guidance on benefits eligibility, enrollment options, plan details, and qualifying life events.
• Conduct benefits orientations and enrollment meetings for new employees and during annual open enrollment.
• Prepare and distribute comprehensive benefits communications, plan summaries, quick reference guides, and enrollment materials.
• Resolve benefits issues and disputes in a timely and professional manner.
• Act as the main liaison between Macmillan Learning and all benefits carriers, vendors, and third-party administrators.
• Bridge communication and coordination between our internal shared services team and external benefits partners.
• Coordinate with vendors on billing, eligibility issues, claims processing, and plan updates.
• Direct employees and managers to appropriate third-party administrators for FMLA, disability, and other leaves of absence.
• Track and maintain organized records of all leave requests and accommodations in compliance with legal requirements.
• Provide guidance and coordinate accommodations for employees with disabilities, ensuring compliance with ADA and applicable laws.
• Manage the return-to-work process for employees on leave, including communication with employees and managers.
• Stay current on federal and state leave and accommodation laws (FMLA, ADA, workers' compensation) and ensure company compliance.

Qualifications

• Bachelor's Degree.
• 3+ years of experience in benefits administration, with a focus on leaves of absence and accommodations.
• Strong understanding of federal and state benefits-related laws including FMLA, HIPAA, ADA, COBRA, and ERISA.
• Demonstrated ability to independently administer complex benefits programs while delivering exceptional employee support and maintaining regulatory compliance.
• Excellent attention to detail with strong organizational and record-keeping abilities.
• Strong communication and interpersonal skills, with the ability to assist employees at all levels, managers, and external partners.
• Ability to handle sensitive and confidential information with discretion and maintain strict confidentiality.
• Comfortable managing multiple priorities in a fast-paced environment while maintaining accuracy and responsiveness.

Preferred Qualifications

• Experience administering Canadian benefits programs.
• Proficiency with Google Workspace.
• Experience working with benefits brokers and consulting vendors.
• Experience working with a hybrid disbursed workforce.
• Comfort using AI-powered productivity tools to streamline documentation, employee communications, research, or administrative workflows while maintaining data privacy and confidentiality.

Pay

$75,000- $85,000 / year.

Schedule

This is a hybrid position that requires being in the Austin office 2-3 days per week.