Health and Wellness Case Manager- 2025880

About the organization

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world's greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish. Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

About the role

World Relief seeks a Health and Wellness Case Manager to support vulnerable immigrants in building pathways to physical, emotional, and social well-being. This position provides Intensive Case Management (ICM) for individuals and families, alongside wellness-focused group programming that promotes health education and community integration. Working in a dual-capacity role, the Case Manager guides clients through complex healthcare systems, crafts tailored goal plans for long-term stability and collaborates with health providers and community partners to deliver trauma-informed, fully compliant care. This is a hybrid role — 4 days in office, 1 day work from home.

Responsibilities

• Oversee all incoming Preferred Communities (PC) referrals, conducting comprehensive intake assessments and client enrollments.
• Provide direct Intensive Case Management (ICM) to develop and implement targeted, individualized goal plans that foster long-term self-sufficiency.
• Maintain regular, proactive communication with clients throughout their service term to monitor progress, address emerging needs, and provide continuous support.
• Guide clients through healthcare, social service, and community systems to build their independence and confidence.
• Maintain precise, timely documentation and detailed case notes in full alignment with program standards and compliance guidelines.
• Work closely with the Programs Manager and program staff to streamline client service delivery across department lines.
• Partner with the Volunteer Coordinator to engage, train, and leverage volunteers or community groups for integrated client support.
• Deliver holistic, wrap-around care by connecting clients to wrap-around community services and advocacy networks.
• Assure all compliance measures are strictly maintained across all PC programming and service delivery.
• Ensure data collection and outcome tracking are conducted in a timely, accurate, and effective manner for reporting and evaluation.
• Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events.
• Submit any requested data to the program manager through monthly, semi-annual, and annual reports