Health and Wellness Case Manager

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real content. We need to parse the posting. First, organization summary and position summary: we can treat as "About the role" maybe? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to decide which sections are present. We have: - Organization Summary (World Relief description) - Position Summary (Health and Wellness Case Manager description) - Role & Responsibilities (with sub-bullets) - Job Requirements (list) - Preferred Qualifications (list) - Benefits (World Relief offers a competitive benefits package and employee discount program for full-time employees. Also mention Gold-level Cigna Healthy Workforce Designation) - Pay: not mentioned. - Schedule: hybrid role - 4 days in office, 1 work from home. So schedule content exists. We should not repeat job title as heading. No Job ID. We need to preserve all substantive information, not invent. We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. There's EEO statement: "We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing." Also "Reasonable accommodations may be made..." and "For World Relief staff, strong commitment..." and Christian faith prerequisite. Those might be considered boilerplate? The instruction says remove EEO/equal-opportunity/scam-warning boilerplate. So we should remove those lines. Also "Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions." That's EEO related; remove. Also "We are proud to be an EEO/AA employer..." remove. Also "We maintain a drug-free workplace..." remove. Also "For World Relief staff, strong commitment..." maybe not EEO but could be considered part of requirements? It says Christian faith is a prerequisite for employment, based upon US federal guidelines. That's essentially a requirement (Christian faith). It's already in Job Requirements: "Mature and personal Christian faith". So we can keep that as part of requirements. The extra sentence about commitment maybe redundant; we can drop as boilerplate. Also note: "*** Reasonable accommodations may be made..." we drop. Also note: "World Relief offers a competitive benefits package and employee discount program for full-time employees." That's benefits. Also "World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation..." That's also benefits. We need to include Benefits section with that content. Schedule: "This is a hybrid role- 4 days in office, 1 work from home." So schedule. Pay: not mentioned, so we omit Pay section. Skills: maybe we can extract from requirements: "Highly organized, with the ability to manage multiple cases simultaneously and prioritize tasks effectively." etc. Could be under Skills. But we already have Requirements and Qualifications sections. The instruction says use those headings as appropriate. We have Job Requirements (list) and Preferred Qualifications (list). Could also have Skills separate but we can combine. However we should follow the headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include sections only when posting has real specific content. We have content for About the role (organization summary + position summary). Responsibilities (Role & Responsibilities). Requirements (Job Requirements). Qualifications (Preferred Qualifications). Skills maybe not separate; but we could extract skills from requirements (e.g., "Strong interpersonal skills, including empathy, active listening, and conflict resolution.") but those are already in Requirements. Could still create Skills section with those items, but that would duplicate. Better to not create Skills if content already covered elsewhere; but we could still create Skills with those specific skill items, but we must not invent or summarize away detail. If we extract from Requirements, we are not inventing, just moving. However we must preserve ALL substantive information; moving is okay as long as we don't lose info. But we risk duplication if we also keep Requirements. The instruction didn't forbid duplication, but said preserve ALL substantive information; not to invent or summarize away detail. Duplication is okay but maybe not ideal. However we can keep Requirements and Qualifications as is, and omit Skills section because we don't have a distinct skills list separate from requirements. But the heading list is just examples; we can choose not to include Skills if no distinct content. Thus sections: About the role, Responsibilities, Requirements, Qualifications, Benefits, Schedule. Now we need to format. About the role: combine Organization Summary and Position Summary into prose (

). Possibly two paragraphs. Responsibilities: we need

• for list of duties. The responsibilities have bullet-like sentences but not marked as list. We'll convert each sentence or clause into
• . Need to preserve all details. Let's extract responsibilities from "ROLE & RESPONSIBILITIES:" section. It lists: - Client Services and Role Responsibilities - PC Groups & Intensive Case Management * Oversee all incoming Preferred Communities (PC) referrals, conducting comprehensive intake assessments and client enrollments. * Provide direct Intensive Case Management (ICM) to develop and implement targeted, individualized goal plans that foster long-term self-sufficiency. * Maintain regular, proactive communication with clients throughout their service term to monitor progress, address emerging needs, and provide continuous support. * Guide clients through healthcare, social service, and community systems to build their independence and confidence. * Maintain precise, timely documentation and detailed case notes in full alignment with program standards and compliance guidelines - Interdepartmental Collaboration & Wrap-Around Care * Work closely with the Programs Manager and program staff to streamline client service delivery across department lines. * Partner with the Volunteer Coordinator to engage, train, and leverage volunteers or community groups for integrated client support. * Deliver holistic, wrap-around care by connecting clients to wrap-around community services and advocacy networks. - Compliance, Data Management & Quality Assurance: * Assure all compliance measures are strictly maintained across all PC programming and service delivery. * Ensure data collection and outcome tracking are conducted in a timely, accurate, and effective manner for reporting and evaluation. - Administrative Responsibilities * Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events * Submit any requested data to the program manager through monthly, semi-annual, and annual reports. * Maintain accurate and organized files and records of services provided * Ensure continuity of services and reporting during staff transitions and in the absence of a Programs Manager * Adhere to all World Relief policies, including but not limited to, incident reporting procedures, code of conduct, security safety and health * Travel to and between High Point and Winston Salem office locations is a requirement for this position * Perform other tasks and projects as assigned * Note: This job description outlines the primary responsibilities of the role but is not exhaustive; the Case Manager may be assigned additional tasks or duties by the Programs Manager as needed We need to include all these as list items. The note about not exhaustive maybe we keep as list item. We should not include the heading "Client Services and Role Responsibilities" etc as separate headings; just list items. Now Requirements: list from "JOB REQUIREMENTS:": - Mature and personal Christian faith - Committed to the mission, vision, and values of World Relief - Desire to serve and empower the Church to impact vulnerable communities - Able to affirm World Relief’s Core Beliefs and Statement of Faith, and acknowledge World Relief’s Christian Identity and National Evangelicals For the Health of The Nation document - Valid driver’s license, access to reliable vehicle and ability to pass MVR standards - Experience in case management, health education, or related fields required; experience with refugee or vulnerable populations preferred. - Highly organized, with the ability to manage multiple cases simultaneously and prioritize tasks effectively. - Strong understanding of the challenges faced by refugees and immigrants, including trauma-informed care and cultural sensitivity. - Excellent verbal and written communication skills, with the ability to clearly convey information to clients, colleagues, and external partners. - Strong interpersonal skills, including empathy, active listening, and conflict resolution. - Fluency in English required. - Bilingual in any of the following languages: Arabic, Swahili, Spanish, French, Kareni, Burmese, Pashto, Dari We need to keep as list items. Qualifications: "PREFERRED QUALIFICATIONS:": - Degree in Social Work, Public Health, or similar field. - Cross-cultural experience. - Bilingual in any of the following languages: Arabic, Swahili, Spanish, French, Kareni, Burmese, Pashto, Dari Note bilingual repeats; we keep as is. Benefits: "World Relief offers a competitive benefits package and employee discount program for full-time employees. World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health." We can put as

  maybe two sentences. Schedule: "This is a hybrid role- 4 days in office, 1 work from home." We can put as

  . Now we need to output only HTML fragment, no /, no markdown. We'll produce:

  About the role

  ...organization summary...

  ...position summary...

  But we might combine into one

  with two paragraphs? Better separate

  for each. Now Responsibilities:

  Responsibilities

  • Oversee all incoming Preferred Communities (PC) referrals, conducting comprehensive intake assessments and client enrollments.
  • Provide direct Intensive Case Management (ICM) to develop and implement targeted, individualized goal plans that foster long-term self-sufficiency.
  • Maintain regular, proactive communication with clients throughout their service term to monitor progress, address emerging needs, and provide continuous support.
  • Guide clients through healthcare, social service, and community systems to build their independence and confidence.
  • Maintain precise, timely documentation and detailed case notes in full alignment with program standards and compliance guidelines
  • Work closely with the Programs Manager and program staff to streamline client service delivery across department lines.
  • Partner with the Volunteer Coordinator to engage, train, and leverage volunteers or community groups for integrated client support.
  • Deliver holistic, wrap-around care by connecting clients to wrap-around community services and advocacy networks.
  • Assure all compliance measures are strictly maintained across all PC programming and service delivery.
  • Ensure data collection and outcome tracking are conducted in a timely, accurate, and effective manner for reporting and evaluation.
  • Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events
  • Submit any requested data to the program manager through monthly, semi-annual, and annual reports.
  • Maintain accurate and organized files and records of services provided
  • Ensure continuity of services and reporting during staff transitions and in the absence of a Programs Manager
  • Adhere to all World Relief policies, including but not limited to, incident reporting procedures, code of conduct, security safety and health
  • Travel to and between High Point and Winston Salem office locations is a requirement for this position
  • Perform other tasks and projects as assigned
  • Note: This job description outlines the primary responsibilities of the role but is not exhaustive; the Case Manager may be assigned additional tasks or duties by the Programs Manager as needed
  Now Requirements:

  Requirements

  • Mature and personal Christian faith
  • Committed to the mission, vision, and values