Health Account Manager

Duties And Responsibilities

• Health Insurance administration and claims processing
• Basic administrative functions including but not limited to faxing, copying, scanning, phone, mail and support other staff, when necessary
• Communicate quickly and effectively with clients and vendors
• Regular client interaction including appointment scheduling and correspondence; answer incoming calls when needed and direct/take messages appropriately and according to firm guidelines
• Manage client needs regarding processing, servicing, and problem resolution in a timely and accurate manner
• Establish and maintain strong relationships with vendors and customers
• Maintain client information in the CRM database
• Maintain client and employee information in Zywave, our benefits administration portal
• Taking on additional new responsibilities as assigned by department manager

Requirements

• Advanced computer skills (Outlook, Word, Excel and Power Point) are essential
• Strong time management and organizational skills; ability to work independently and effectively at managing multiple tasks at once
• Excellent communication skills, both verbally and written
• Previous experience working for a broker or benefits insurance carrier such as Humana or Blue Cross Blue Shield is an added benefit