Head Teller – Upper Perkiomen Valley Office

About the role

The Head Teller position is currently available in Pennsburg, PA. This role involves providing leadership, guidance, and direction to the bank's teller staff to ensure they provide outstanding customer service to bank customers. The Head Teller manages the daily operations of the bank's teller staff and provides assistance and support to customers. They are also responsible for training and developing teller staff to ensure they are knowledgeable about bank products and services.

Responsibilities

• Implements and models Q2 Service and Sales programs with creativity and energy to achieve goals and meet quality standards.
• May be required to be a Q2 Coach, conducting weekly Q2 observations and redirecting and praising individuals on their Q2 skills.
• Builds customer relationships by representing QNB in a courteous, confidential, and professional manner and providing prompt, efficient, and accurate service through consultative selling and cross-selling.
• Opens, closes, and services every type of deposit product, takes and disburses loans, and provides exceptional customer service, leadership, conflict resolution, process improvement, and clear communication.
• Serves as the supervisor of the teller area by assigning work, answering questions, solving problems, and explaining policies and procedures. This includes overseeing, developing, and coaching staff to ensure productivity and customer service, as well as fair and equitable distribution of work assignments by cross-training individuals.
• Manages the branch's daily cash needs for better coordination of shipments to maintain overall branch cash limits, oversees adequate availability of daily cash to be ordered and shipped out weekly, and oversees vault oversight and daily auditing, reporting, and balancing processes.
• Ensures tellers comply with all operating, regulatory, and security policies and procedures, conducts audits of cash drawers, TCRs, Vaults, ATMs, and all branch logs per policy and/or procedure, and ensures prescribed schedules and operating policies and procedures are followed.
• Trains and develops new and existing tellers in order to ensure they are knowledgeable about bank products, services, processes, and procedures.
• Assists in running the branch in the absence of the Branch Manager and Assistant Manager in an effective and professional manner, including opening and closing the branch as needed and being available for all operating branch hours, which can include holidays and weekends.
• Completes assigned compliance training in a timely manner and demonstrates the ability to apply training to their duties and responsibilities, including their supervision of other employees.
• Supports the community through involvement and participation in local volunteer and/or charitable organizations.
• Assumes additional job-related duties as requested.

Requirements

• High school graduate or equivalent.
• Requires basic reading, writing, arithmetic skills and strong communication skills.
• 3 years of progressively more responsible experience within a financial organization to gain the necessary experience and background knowledge to manage a teller line and deal effectively with employees and customers.
• Familiarity with the bank's products & services, lending policies and guidelines, to provide backup for platform.
• In-depth knowledge of branch transactions and fulfillment of QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
• Strong product knowledge and active championing and coaching for Q2 Service and Sales, referrals, and product campaigns.
• Success in motivating team members in all aspects of QNB.
• PA Notary and Medallion Signature Certification.
• Compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations.
• Successful completion of PBA courses as recommended by Branch Manager (final grade of “C” or higher).
• Fulfillment of the Continuing Education/Training checklist annually.