Head Teller I - Upper Perkiomen Valley Office

General Duties And Responsibilities

• Implements and models Q2 Service and Sales programs with creativity and energy.
• Builds customer relationships by representing QNB to the customer in a courteous, confidential, and professional manner.
• Provides prompt, efficient, and accurate service in processing transactions through consultative selling and cross-selling.
• Evaluates customer needs through the use of open-ended questions and refers customers to the appropriate resources.
• Opens, closes, and services every type of deposit product, takes and disburses loans.
• Ensures exceptional customer service, leadership, conflict resolution, process improvement, and clear communication.
• Serves as the supervisor of the teller area by assigning work, answering questions, solving problems, and explaining policies and procedures.
• Oversees the teller staff's daily reconciliation and assists if needed.
• Ensures compliance with all operating, regulatory, and security policies and procedures.
• Conducts audits of cash drawers, TCRs, Vaults, ATMs, and all branch logs per policy and/or procedure.
• Ensures prescribed schedules and operating policies and procedures are followed.
• Trains and develops new and existing tellers in order to ensure they are knowledgeable about bank products, services, processes, and procedures.
• Makes recommendations regarding performance evaluations for direct reports if applicable.
• Runs the branch in the absence of the Branch Manager and Assistant Manager in an effective and professional manner.
• Completes assigned compliance training in a timely manner and demonstrates the ability to apply training to their duties and responsibilities including their supervision of other employees.
• Supports the community through involvement and participation in local volunteer and/or charitable organizations.
• Assumes additional job-related duties as requested.

Required Training, Experience And Education

• High school graduate or equivalent.
• Basic reading, writing, arithmetic skills and strong communication skills.
• 3 years of progressively more responsible experience within a financial organization to gain the necessary experience and background knowledge to manage a teller line and deal effectively with employees and customers.
• Familiarity with the bank's products & services, lending policies and guidelines, in order to provide backup for platform.
• An in-depth knowledge of branch transactions and fulfillment of QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
• Strong product knowledge and active championing and coaching for Q2 Service and Sales, referrals, and product campaigns.
• Success in motivating team members in all aspects of QNB.
• PA Notary and Medallion Signature Certification.
• Compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations.
• Successful completion of PBA courses as recommended by Branch Manager (final grade of "C" or higher).
• Fulfillment of the Continuing Education/Training checklist annually.