Head Teller Supervisor

Location: 309 Main St. Irwin, PA 15642

Responsibilities

• Operates a customer service window to provide customers with exceptional customer service on a variety of transactions, and either provides technical direction and training for other customer service representatives.
• Suggests solutions and options to customers and refers customers to appropriate areas of the bank.
• Resolves customer problems/issues/concerns in an accurate and efficient manner.
• Assumes responsibility for the efficient and effective operation of customer service activities.
• Proves competencies and operational excellence mindset in bank operations by establishing accuracy and balancing skills with maintaining a balancing rate of 85%.
• Assists in the supervisory responsibility for the efficient and effective operation of the branch customer service function by completing the Bank’s leadership (STELLAR) program as assigned by branch leadership in partnership with Employee Services Training and Development.
• Completes Leadership trainings as scheduled.
• Supervises staff in collaboration with the Branch Manager.
• Oversees training, onboarding and mentoring new Tellers.
• Provides technical and operational assistance to Tellers.
• Provides oversight to properly execute operational policies/procedures for the front line.
• Demonstrates knowledge and successfully executes the consumer bank service standards and offers each customer exceptional customer service as outlined in the branch playbook and customer insight surveys.
• Assumes responsibility for the efficient and effective operation of customer service activities by establishing schedules and ensuring that required operating policies and procedures are implemented and