Head Teller - Simpsonville

General Job Summary

To actively supervise tellers at branch location to ensure: customer banking transactions are completed in a timely manner, sales opportunities are acted upon, and behavior is friendly and professional. Supports the mission, vision and philosophy of the Bank.

Organizational Duties And Responsibilities

• Supports the mission, vision and philosophy of the Bank.
• Complies willingly with all organizational policies and procedures.
• Sustains all functions that maintain compliance with regulatory agencies.

Essential Duties And Responsibilities

• Exemplify our 212 commitment to service.
• Perform all duties of a Service Associate II.
• Consultative Selling – Engaging customers and prospects to uncover needs and offer solutions.
• Supervise all Service Associate activities, including customer service efforts, balancing success, and maintenance of work areas.
• Perform various branch level audits of cash and cash handling equipment.
• Average checks and deposits according to SYB check cashing and hold waiver policies.
• Balance ATM.
• Order and ship money to maintain proper inventory and fill coin and currency orders.
• Participate in the interviewing process and hiring decisions.
• Provide ongoing training, feedback and input to Office Manager on Service Associate performance reviews.
• Participate in weekly team meetings.
• Communicate procedural changes or updates to the staff.

Minimum Job Requirements

• Education: High School Diploma or GED Equivalent.
• Experience: 6 months of teller experience.

Specific Skills

• Good written and verbal communication skills.
• Proven decision-making ability.
• Proven ability to supervise and work well with others.
• Professional appearance and demeanor.
• Must be dependable.

Supervisory Responsibility

• Help lead and guide Service Associates on the teller line.

Physical Requirements

• Primarily sedentary work performed in an office environment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Ability to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in person.
• Visual acuity sufficient to read computer screens, printed documents, and financial data.
• Occasional standing, walking, bending, or reaching.
• Ability to lift and carry up to 10–15 pounds occasionally (e.g., files, office supplies).

Benefits

• 401(K) with a company match of up to 6%.
• ESOP employer match.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Cancer/Disease insurance.
• Accident insurance.
• Flexible Spending Accounts.
• Flexible Savings Accounts.
• Health Savings Accounts.
• Bank paid Life/AD&D insurance.
• Voluntary Life/AD&D insurance.
• Bank paid Short-Term and Long-Term Disability insurance.
• Employee Stock Purchase Plan.
• Employee Assistance Program.