Head Teller - Orange City, FL

We need to output HTML fragment with headings

for sections present: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must only include sections that have real specific content. The posting includes: "Why Join Us?" (maybe not a standard heading; but we can treat as maybe Benefits? Actually "Why Join Us?" includes benefits description. There's also "About The Head Teller Role" (About the role). Then "Key Responsibilities". Then "Qualifications Required". Then "Preferred". Then "Schedule". Also there is mention of compensation and benefits package in "Why Join Us?" includes benefits. There's no explicit Pay section (no salary). So we should not create Pay section. Benefits: we have details: medical, dental and vision insurance, HSA with employer contribution, 401(k) with match, paid time off plus 11 paid federal holidays, training and professional development programs, tuition reimbursement, reduced fees and rates on certain loan products, and much more! That's benefits. So we can have Benefits section. Skills: Not explicitly listed; maybe we can infer from qualifications but better not to create Skills unless explicit. The posting includes "Strong customer service and cash-handling experience. Excellent verbal communication and interpersonal skills..." Those could be skills but they are under qualifications. We could put them under Qualifications or Requirements. The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to decide which headings to use based on content. We have About the role (About The Head Teller Role). Responsibilities (Key Responsibilities). Requirements (maybe Qualifications Required). Qualifications (maybe Preferred). But we have both Required and Preferred; we could combine into Qualifications section with subpoints? But we need to follow instruction: Use headings for those categories; we can have Qualifications (maybe includes both required and preferred). Or we could have Requirements and Qualifications separate. The posting says "Qualifications Required" and then "Preferred". So we could have Requirements (for required) and Qualifications (for preferred). Or we could treat "Qualifications Required" as Requirements and "Preferred" as Qualifications. That seems reasonable. Skills: Not explicit separate; we could skip. Benefits: we have. Schedule: we have details. Pay: none, so skip. Thus output HTML with sections: About the role, Responsibilities, Requirements, Qualifications, Benefits, Schedule. We need to use

for each heading. Use

• for any list of duties/requirements/benefits. Use

  for prose. We must preserve all substantive information, not invent or summarize away detail. Remove boilerplate: EEO statement, etc. Also remove "This job description is not exhaustive; duties and responsibilities may change at any time with or without notice." That's boilerplate? It's a generic disclaimer; maybe we should remove as it's not substantive? It's a standard line; but it's part of the job description. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The line about not exhaustive might be considered boilerplate; but it's about the job description. Might be considered legal boilerplate. Safer to remove it. Also remove "Reports to: Branch Manager FLSA Status: Non-Exempt | Supervisory Role: Why Join Us?" Actually the first line includes metadata: "Head Teller Reports to: Branch Manager FLSA Status: Non-Exempt | Supervisory Role: Yes". We should fold minor metadata into a short

  or drop it. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it. So we could include a short paragraph at top with that metadata. But we also have a heading "About the role". Might be better to include a short

  after the heading? Actually the metadata is not a heading; we can include a

  containing that info. But we also have "Why Join Us?" which is a section heading not in the list; we could treat it as Benefits? But we already have Benefits section with details. The "Why Join Us?" includes a paragraph about culture and then benefits. We could keep the culture paragraph as part of About the role? Or we could have a separate section "About the role" that includes the role description and maybe the culture? The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map content to those headings. The "Why Join Us?" is not exactly one of those, but we can incorporate its content into Benefits and maybe a brief intro in About the role. Thus plan: - Opening

  with metadata: "Reports to: Branch Manager | FLSA Status: Non-Exempt | Supervisory Role: Yes". Could be a short paragraph. -

  About the role

  : include the paragraph about The Head Teller provides exceptional customer service... plus maybe the "Why Join Us?" culture paragraph? Actually "Why Join Us?" includes: "At Trustco Bank, we’re committed to fostering a supportive and inclusive workplace..." That's about company culture, not the role. Could be placed under About the role as well? Might be better to have a separate section but not in list. Since we must only use those headings, we could put that culture paragraph under About the role as well, or we could omit it? But we must preserve ALL substantive information; we cannot drop it. So we need to include it somewhere. The best fit is About the role (maybe as an introductory paragraph). So we will include that paragraph under About the role. Thus About the role will contain two paragraphs: the culture paragraph from Why Join Us? and the role description paragraph from About The Head Teller Role. -

  Responsibilities

  : list from Key Responsibilities. Use
  • for each bullet. -

    Requirements

    : list from Qualifications Required (the bullet list). Use
    • . -

      Qualifications

      : list from Preferred (Bachelor’s degree, Previous banking or financial services experience). Use
      • . -

        Benefits

        : list from Why Join Us? benefits: medical, dental and vision insurance, a health savings account with an annual employer contribution, a 401(k)-retirement plan with generous employer match, paid time off plus 11 paid federal holidays, training and professional development programs, tuition reimbursement, reduced fees and rates on certain loan products, and much more! We'll put each as
      • . The "and much more!" is vague; we could include as a li but it's not specific; maybe we should not include placeholder. The instruction: never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. The "and much more!" is vague but it's part of the posting; it's not a placeholder like TBD. It's a statement that there are more benefits. It's substantive? It's vague but it's part of the posting. I'd include it as a li maybe "and much more!" but that's filler. Better to omit that phrase and just list the specific benefits. The instruction says preserve ALL substantive information; "and much more!" is not substantive detail. So we can drop it. -

        Schedule

        : include the schedule details: Full-time Position With Hours Aligned To Branch Operations Mon -Thur: 8:30 AM – 5:00 PM Fri: 8:30 AM – 6:00 PM Sat: 8:30AM - 12:00 PM Sun: Closed Employees may need to remain 15–30 minutes after closing. Occasional travel for training, meetings, or branch support. We'll put as a

        maybe with the details. Could also list as

        but it's not a list; it's prose. Use

        . We must not repeat the job title as a heading. Already not. We must not include EEO statement etc. Remove. We must not include duplicated lines. Now produce HTML fragment. Let's craft:

        Reports to: Branch Manager | FLSA Status: Non-Exempt | Supervisory Role: Yes

        About the role

        At Trustco Bank, we’re committed to fostering a supportive and inclusive workplace where our employees can grow their careers. We believe that our people are our greatest asset and consider our employees as family. We value each team member’s contribution and offer a supportive, collaborative work environment. In this role, you’ll have the opportunity to lead a talented team, make a positive impact in our community, and be rewarded for your success. We believe that investing in our employees means investing in the future of our company.

        The Head Teller provides exceptional customer service while accurately and efficiently completing customer transactions. This role ensures adherence to all bank operational, security, compliance, and privacy policies, maintaining the highest standards of confidentiality. The Head Teller oversees daily teller operations, supervises teller staff, and ensures that branch cash handling procedures are followed.

        Responsibilities

        • Deliver Outstanding Customer Service: Create a warm, professional, and efficient environment where every customer feels valued. Proactively understand their needs and confidently recommend Trustco Bank products that support their goals.
        • Leadership & Team Growth: Supervise, mentor, and coach tellers to ensure accuracy, efficiency, and exceptional service. Uphold strict compliance with all policies, acting as a role model.
        • Oversee daily cash balancing and maintain detailed audit logs for accuracy.
        • Manage cash shipments, including ordering, verifying, and distributing funds as needed.
        • Transaction Handling: Process a variety of customer transactions—deposits, withdrawals, loan payments, check cashing—with precision. Handle verification, money orders, bank checks, and receipts efficiently.
        • Manage credit card payments, safe deposit access, ATM maintenance, and night deposits smoothly.
        • Reporting & Compliance: Prepare and submit detailed reports accurately and on time. Keep thorough transaction records in line with audit standards and regulations.

        Requirements

        • High school diploma or equivalent.
        • Supervisory experience.
        • Strong customer service and cash-handling experience.
        • Excellent verbal communication and interpersonal skills in person, by phone, and via email.
        • Fluent in English; bilingual a plus.
        • Access to reliable transportation.
        • Strong organizational skills with the ability to manage multiple priorities.
        • Ability to work effectively in a collaborative team environment.
        • Willingness to participate in ongoing training and development.
        • Ability to lift 10–20 lbs., stand for extended periods.

        Qualifications

        • Bachelor’s degree.
        • Previous banking or financial services experience.

        Benefits

        • Medical, dental and vision insurance.
        • Health savings account with an annual employer contribution.
        • 401(k)-retirement plan with generous employer match.
        • Paid time off plus 11 paid federal holidays.
        • Training and professional development programs.
        • Tuition reimbursement.
        • Reduced fees and rates on certain loan products.

        Schedule

        Full-time Position With Hours Aligned To Branch Operations Mon -Thur: 8:30 AM – 5:00