Head Teller - Levittown Crescent Plaza

About the role

The Head Teller contributes to the success of the branch by collaborating with the supervisory team in managing the overall operations of the branch ensuring alignment to corporate strategies and objectives.

Responsibilities

• Leadership: Embrace a culture of change, agility, inclusiveness, and innovation that aligns to Retail and the organization’s vision and strategic goals.
• Collaboration: Collaborate with the supervisory team to set clear objectives for the branch and each employee; monitor progress and track results.
• Employee Experience: Engage with the team to drive positive employee experiences; transfer learning to the team through direct development or leveraging other training/development opportunities available; provide coaching and career development conversations with direct reports on a consistent basis.
• Member Experience: Develop Tellers to provide exceptional member experiences by cultivating relationships, identifying member needs to make beneficial recommendations and warm transfers to branch representative or business partners; contribute to the management of the branch traffic flow with lobby management.
• Compliance: Collaborate with the supervisory team in maintaining branch controls; adhere to policies, procedures, and banking regulations; identify and manage emerging risks and fraud trends to minimize exposure to members and FourLeaf.
• Strategy: Participate in the overall success of the branch, Retail Banking and organizational goals by meeting or exceeding assigned performance goals and metrics; collaborate with the supervisory team to create, implement, and manage strategies.

Requirements

• College Degree preferred, some college or related work experience required.
• 1+ years of financial or equivalent sales and service experience.
• 1+ years of supervisory experience preferred.
• Medallion Signature Guarantor within 3 months; FourLeaf Lending Product Certification within 6 to 12 months.
• National Mortgage Licensing System within 3 months; NYS Notary License within 6 months.
• PC, Windows, and Internet proficiency.
• High emotional intelligence, decision-making, excellent communication, relationship building, change management, time management, supervisor employee and member experience skills.

Qualifications

College Degree preferred, some college or related work experience required. 1+ years of financial or equivalent sales and service experience. 1+ years of supervisory experience preferred. Medallion Signature Guarantor within 3 months; FourLeaf Lending Product Certification within 6 to 12 months. National Mortgage Licensing System within 3 months; NYS Notary License within 6 months. PC, Windows, and Internet proficiency. High emotional intelligence, decision-making, excellent communication, relationship building, change management, time management, supervisor employee and member experience skills.

Skills

• Leadership
• Collaboration
• Employee Experience
• Member Experience
• Compliance
• Strategy

Benefits

The estimated salary for this role is $26.35 - $30.96 per hour. (FourLeaf Federal Credit Union offers a comprehensive benefits package, including medical, dental, and vision coverage; life and disability insurance; voluntary benefit programs; a 401(k) plan with employer match; reimbursement and wellness programs; and an annual performance-based bonus.)

Pay

The estimated salary for this role is $26.35 - $30.96 per hour.

Schedule

Mondays to Saturdays availability required.