Head Teller II (FT) Feeding Hills Branch

Position Summary

Supervises the teller line of a mid-size branch. A level 2 branch is based on teller staff FTE, Deposits, Teller Transaction Volumes, Teller Referral Goals, Cash Limits, and Business Deposit Volume and, as applicable: Sunday Hours.

Processes various transactions to provide prompt and quality service to present and potential customers.

Essential Functions

• Adheres to established Westfield Bank customer service standards.
• Applies the Westfield Bank Service and Sales Process during customer interaction to acquire and enhance customer relationships if applicable.
• Supervises the teller line by:
• Allocating and coordinating the workflow.
• Training new employees.
• Making sure employees are following regulations.
• Helping to ensure operational excellence.
• Provides backup coverage to the management team.
• Responsible for maintaining security and supply of cash vault.
• Performs Teller administrative duties such as auditing Tellers, money supply at teller stations, and attendance records.
• Oversees Teller work for adherence to bank policy and compliance.
• Proves cash drawer at end of day.
• Leads the teller team to refer bank services and meet assigned sales goals through the sale of bank products and services to meet customers banking needs.

Position Qualifications

• Competencies: Customer Relations, Decision Making / Judgment, Job Knowledge, Leadership, Quality
• Educational/Experience/Skills: High School Diploma or GED required. 1 year experience as a Senior Teller preferred. Previous supervisory experience preferred. Ability to lead others.
• Physical Demands: Stand: F (Frequently), Walk: F (Frequently), Sit: O (Occasionally), Handling / Fingering: C (Constantly), Reach Outward: F (Frequently), Reach Above Shoulder: O (Occasionally), Climb: O (Occasionally), Crawl: N (Not Applicable), Squat or Kneel: F (Frequently), Bend: F (Frequently), Lift/Carry 10 lbs or less: F (Frequently), 11-20 lbs: F (Frequently), 21-50 lbs: O (Occasionally), 51-100 lbs: N (Not Applicable), Over 100 lbs: N (Not Applicable), Push/Pull 12 lbs or less: O (Occasionally), 13-25 lbs: O (Occasionally), 26-40 lbs: O (Occasionally), 41-100 lbs: O (Occasionally), N (Not Applicable)