Head Teller II (FT) - East Street Branch

About the Role

Supervises the teller line of a mid-size branch. Processes various transactions to provide prompt and quality service to present and potential customers. This position is full-time, non-exempt, and reports to the Branch Manager.

Responsibilities

• Adheres to established customer service standards and applies the bank’s Service and Sales Process during customer interactions to acquire and enhance customer relationships.
• Supervises the teller line by:
  • Allocating and coordinating workflow.
  • Guiding and advising subordinates in complex phases of their work.
  • Training new employees.
  • Monitoring regulatory compliance.
  • Ensuring operational excellence.
• Provides backup coverage to the management team.
• Maintains security and supply of the cash vault.
• Performs teller administrative duties, including auditing tellers, managing money supply at teller stations, and maintaining attendance records.
• Oversees teller work for adherence to bank policy and compliance.
• Proves cash drawer at the end of the day.
• Leads the teller team to refer bank services and meet assigned sales goals through the sale of bank products and services.
• Balances ATM, maintains security of the cash vault, and performs semi-annual cash audits.
• Completes BSA, AML, and other regulatory and continuing education as assigned.
• Adheres to all bank and regulatory policies and procedures specific to the position.
• Assumes additional responsibilities as requested.

Requirements

• High School Diploma or GED required.
• 1 year of experience as a Senior Teller preferred.
• Previous supervisory experience preferred.
• Ability to lead others.

Physical Demands

• Stand: Frequently
• Walk: Frequently
• Sit: Occasionally
• Handling/Fingering: Constantly
• Reach Outward: Frequently
• Reach Above Shoulder: Occasionally
• Climb: Occasionally
• Crawl: Not Applicable
• Squat or Kneel: Frequently
• Bend: Frequently
• Lift/Carry:
  • 10 lbs or less: Frequently
  • 11-20 lbs: Frequently
  • 21-50 lbs: Occasionally
  • 51-100 lbs: Not Applicable
  • Over 100 lbs: Not Applicable
• Push/Pull:
  • 12 lbs or less: Occasionally
  • 13-25 lbs: Occasionally
  • 26-40 lbs: Occasionally
  • 41-100 lbs: Occasionally

Occasionally: Up to 33% of the time (0-2.5+ hrs/day)
Frequently: 33%-66% of the time (2.5-5.5+ hrs/day)
Constantly: More than 66% of the time (5.5+ hrs/day)