Teller (FT) East Main Street Branch

POSITION SUMMARY

Provides prompt and professional service to new and existing customers by handling day-to-day transactions which include but not limited to; processing transactions such as deposits and withdrawals and assisting with customer inquiries.

ESSENTIAL FUNCTIONS

• Adheres to established Westfield Bank customer service standards.
• Provides information regarding bank products to all potential customers both retail and commercial.
• Independent performance of all teller transactions and related services.
• Maintains security of cash drawer.
• Proves cash drawer at end of day.
• Mets assigned referral goals through referral of bank products and services to meet customers’ banking needs.
• Affords assistance in resolving customer problems as they arise.
• May assist with balancing the ATM.
• Affords assistance with Safe Deposit.

POSITION QUALIFICATIONS

• Competencies:
  • Accountability
  • Customer Relations
  • Decision-Making/Judgment
  • Job Knowledge
  • Quality
• Education/Experience/Skills & Abilities:
  • A high school diploma or GED is required.
  • Minimum of 6 months of previous cash handling and customer service experience is preferred.

PHYSICAL DEMANDS

• Lift/Carry: 10 lbs or less Frequently
• Stand: Frequently
• Walk: Frequently (11 – 20 lbs)
• Sit: Occasionally
• Handling/Fingering: Constantly (51 – 100 lbs)
• Reach Outward: Frequently (Over 100 lbs)
• Reach Above Shoulder: Occasionally
• Climb: Occasionally (12 lbs or less)
• Crawl: Occasionally (13 – 25 lbs)
• Squat/Kneel: Frequently (26 – 40 lbs)
• Bend: Occasionally (41 – 100 lbs)