Head Teller II

About the role

Supervises the teller line of a mid-size branch. A level 2 branch is based on teller staff FTE, Deposits, Teller Transaction Volumes, Teller Referral Goals, Cash Limits, and Business Deposit Volume and, as applicable: Sunday Hours. Processes various transactions to provide prompt and quality service to present and Potential Customers.

Responsibilities

• Adheres To Established Westfield Bank customer service standards.
• Applies the Westfield Bank Service and Sales Process during customer interaction to acquire and enhance customer relationships if applicable.
• Supervises the teller line by:
  • Allocating and coordinating the workflow.
  • Guiding and advising subordinates in the more complex phases of their work.
  • Training new employees.
  • Monitoring regulatory compliance.
  • Helping to ensure operational excellence.
  • Provides backup coverage to the management team.
• Responsible for maintaining security and supply of cash vault.
• Performs Teller administrative duties such as auditing Tellers, money supply at teller stations, and attendance records.
• Oversees Teller work for adherence to bank policy and compliance.
• Proves cash drawer at end of day.
• Leads the teller team to refer bank services and meet assigned sales goals through the sale of bank products and services to meet customers banking needs.
• Balances ATM, maintains security of cash vault and performs semi-annual cash audits.
• Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
• Must adhere to all bank and regulatory policies and procedures specific to position.
• Assumes Additional Responsibilities As Requested.

Qualifications

• Customer Relations
• Decision Making /Judgment
• Job Knowledge
• Leadership
• Quality

High School Diploma Or GED required. 1 year experience as a Senior Teller preferred. Previous

Pay

$23.85 - $34.18 Hourly