Head Teller

About the role

The Branch Banking Supervisor is responsible for supporting the day-to-day leadership and operational effectiveness of the branch by overseeing service delivery, workflow coordination, and team performance. This role supports the organization's retail banking objectives by helping ensure a consistent customer experience, operational compliance, and efficient execution of branch processes.

Responsibilities

• Coordinates the operational functions of staff by scheduling work, providing direction, monitoring workflow, assisting with transactions, balancing, and maintaining daily cash items, maintaining supplies, opening, and closing the office, preparing reports, and resolving problems according to existing operational policies and procedures.
• Establishes new banking relationships through conversations based on their financial needs.
• Provides account servicing and maintenance to include address changes, ATM card disputes, online banking setup and reset of passwords.
• Works closely with bank partners for client referrals to Merchant, Wye Financial, Commercial Relationship Managers, Branch Lenders.
• Coaches the team to refer bank products and services to customers by having beneficial conversations during daily transactions.
• Opens new consumer and business accounts including CD’s, IRAs, and safe deposit boxes.
• Serves as a point of contact for the branch team, identifying opportunities to enhance customer relationships with a need-based approach.
• Directly supervises the line area to provide efficient and accurate paying and receiving services to include loan payments, deposits, withdrawals, and more complex transactions.
• Balances and maintains currency and coin to ensure an adequate supply of cash to conduct business.
• Performs operational duties by conducting paying and receiving activities and processing work while maintaining audit standards, security, and control functions to protect the Bank from loss.
• Conducts various banking transactions including cashing checks and accepting deposits.
• Issues cashier’s checks and money orders.
• Maintains the highest level of confidentiality with all information obtained.
• Reviews daily reports and assures necessary corrections are made if needed.
• Conducts monthly security and alarm checks; sends pictures, emails, and video clips to Security Officer.
• Maintains the line area to ensure the safety of all negotiables and confidential records.
• Promotes timely and courteous service by ensuring questions are answered, providing friendly and accurate service, making proper referrals as necessary, meeting customer needs and expectations, uphold and meet customer service guidelines, and help Branch Banking Specialists to understand and deliver these guideline standards.
• Provides constructive and timely performance evaluations for direct reports.
• Keeps personnel informed and updated of pertinent policies and procedures.
• Meets one-on-one with the team on a regular basis to develop and mentor staff.
• Helps conduct branch team meetings and morning huddles on a regular basis.
• Demonstrates compliance awareness by completing all required regulatory and compliance training (e.g., BSA, CRA, ECOA) on or before deadlines, and actively supporting all policies, procedures, and practices that promote risk management, safety, and regulatory adherence.
• Consistently demonstrates the Company’s core values and principles through behaviors, actions, and decisions.

Requirements

Required Education and Experience:

• A high school diploma/GED equivalent.
• At least 1 year of experience successfully providing excellent customer service in a fast-paced environment.
• A minimum of 2 years’ experience as a Bank Teller.

Qualifications

Qualifications:

• Strong communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office applications.
• Knowledge of banking regulations and compliance.
• Ability to work independently and as part of a team.

Skills

Skills:

• Customer service skills.
• Banking operations knowledge.
• Problem-solving abilities.
• Time management and organizational skills.

Benefits

Company Benefits:

• Comprehensive benefits package including health, dental, vision, company-paid life insurance, mental health well-being, short-term and long-term disability, and much more!
• Paid parental leave.
• 401(k) savings plan with up to a 4% company match.
• Employee Stock Purchase Plan.
• Loan discount program.
• Education assistance.
• Career development program.
• Employee Assistance Program.
• Wellness initiatives.
• Opportunity for growth and advancement.
• Paid training program and continuous training sessions throughout the year on various topics.
• Generous paid time off and paid sick time.
• Community involvement opportunities.

Pay and Schedule

Compensation:

• The pay range for this position is $23.00 to $27.00 hourly.
• Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

Location

Location: Washington Square Branch - 899 Washington Ave. Chestertown, MD 21620

Position Type/Expected Hours Of Work

Position Type: Full-time (35-40 hours weekly).

Expected Hours of Work: Days of Work: Monday-Friday, with rotating Saturdays (Closed Sundays and all Federal Holidays).

Company Information

Shore United Bank is a full-service financial institution with a rich history dating back to 1876. In excess of $6 billion in assets, we offer innovative financial services delivered with the personal touch you expect. We serve a broad geographic area with branches in Maryland, Delaware, and Virginia, and we also provide a comprehensive suite of digital banking services that allow you to bank with us no matter where life takes you. In addition to banking, we offer trust and wealth management services through Wye Trust, a division of Shore United Bank. Together, our team of experienced professionals is dedicated to helping you achieve your financial goals.

About Shore United Bank

Shore United Bank is an Affirmative Action/Equal Opportunity Employer. Shore United Bank is an E-Verify participant.