Head Teller

Responsibilities

• Drive a best in class branch experience by leading, coaching, and managing in five primary areas: customer engagement, service execution, operational excellence, leadership, and management.
• Execute and coach the teller customer engagement process with each Teller to ensure there are no breaks in service or sales opportunities to help a customer.
• Maintain and role model service knowledge standards in conjunction with related regulations, policies and procedures.
• Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc.
• Oversee and share in all Teller and Senior Teller responsibilities.
• Lead, with the Branch Manager/Assistant Manager, sales, service and operational meetings, including security meetings.
• Contribute to employee performance assessments, including disciplinary action planning and coaching for improved performance.

Qualifications

• A high school diploma or equivalent required. College education preferred, but not required.
• Minimum of 2 years of cash handling experience, one of which must be successful teller experience.
• Minimum of 1 year leadership experience.
• Minimum of 1 year customer experience in a sales environment preferred.
• Proven track record of leadership, sales management, and coaching.
• Effective written and verbal communication skills.
• Strong sense of teamwork; ability to work cooperatively in a team environment.
• Attention to detail with strong record of accuracy in handling of transactions.
• Comfortable using a variety of technology software products to process transactions.
• Prior proven time management and organizational skills, ability to effectively handle multiple priorities and adapt effectively as business needs and pace changes.

Physical Demands

• Frequently stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear.
• Occasionally lift and /or move up to 25 pounds.
• Close vision, peripheral vision, depth perception and the ability to focus.
• Exposure to high risk situations (i.e. robbery).

Work Environment

• Communicate effectively, both verbally and in writing.
• Demonstrate strong interpersonal skills when working closely with internal business partners and external clients.
• Uphold confidentiality at all times.
• Follow detailed instructions and procedures to safeguard the Bank’s employees, customers, and assets.