Teller

About the role

The Teller serves as a first point of contact for customers by providing service excellence, processing transactions under bank policies and procedures, assisting with customer inquiries, and recognizing/referring cross-selling opportunities. The work environment is fast-paced and requires team members to provide excellent customer service, be detail-oriented, learn quickly, and have strong organizational skills. A positive attitude and enjoyment of the job and co-workers are essential.

Responsibilities

• Comply with all company policies and procedures, applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Assist customers with transactional needs according to established guidelines, brand model, and service standards, including answering inquiries about account balances, transaction history, service charges, and interest rates.
• Maintain daily operational standards, such as cash drawer security, balancing the cash drawer, item capture procedures, counterfeit currency identification, counting and rolling coins, balancing ATMs, and ensuring adequate supplies at the teller station.
• Educate customers on bank products, services, and emerging technologies, including mobile, online, ATM, and other digital solutions.
• Protect the bank from unnecessary risk or exposure by following bank procedures and confidentiality guidelines, including handling currency transaction reports, suspicious activity reports, Regulation CC holds, robbery procedures, and more.
• Adhere to internal controls, operational procedures, risk management policies, and security protocols for robbery, fraud, opening/closing processes, cash controls, and teller procedures.
• Ensure regular and reliable attendance.
• Perform other duties and responsibilities as assigned.