Head of Workplace Services

About the Company

HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. Our AI workers don't just communicate—they make decisions, take action, and run operations autonomously across voice, email, and enterprise systems. Born in Y Combinator (S23) and backed by a16z and Base10 with over $60M raised, we power critical operations for global enterprises worldwide. Our platform is battle-tested in the most demanding environments—where AI has real consequences. We started in logistics, built our own voice stack, models, and orchestration layer from the ground up, and are now bringing that infrastructure to every enterprise that runs the real economy.

About the Role

The Head of Workplace Services will own HappyRobot’s workplace strategy and operations end-to-end, from real estate and office build-outs to the day-to-day systems that keep our spaces running smoothly. This role blends strategy and hands-on execution in equal measure. You will shape HappyRobot’s long-term workplace vision, from how we design and open new spaces to how we run day-to-day operations, and ensure every detail reflects HappyRobot’s culture and pace. As a senior leader, you will partner closely with People, Finance, IT, and the executive team to deliver spaces that support collaboration, drive productivity, and reflect HappyRobot’s standard of excellence.

Responsibilities

• Set the vision and build scalable processes for HappyRobot’s workplace operations as the company grows.
• Lead real estate strategy, including lease negotiations, broker and vendor management, and office build-outs and openings.
• Manage workplace budgets and optimize spend across real estate, operations, and vendors to keep spend efficient at scale.
• Oversee day-to-day office operations, including facilities, workplace experience, safety, and vendor relationships.
• Build and manage a team of workplace and office leaders as HappyRobot expands into new locations.
• Partner with People, Finance, IT, and the executive team on space planning, headcount growth, and workplace policy.
• Establish the systems, tools, and standards that keep HappyRobot’s offices running with precision as the team scales.

Requirements

• Experience leading workplace, facilities, or real estate operations at a high-growth company.
• A track record of managing lease negotiations, vendor relationships, and office build-outs.
• Strong people leadership skills, with experience building and scaling a team.
• Comfort moving between long-term strategic planning and hands-on, tactical execution.
• Strong project management and vendor management skills, with an eye for detail.
• A bias toward action and a willingness to solve problems directly, regardless of whether they fall neatly within scope.

Benefits

• Comprehensive healthcare, dental, and vision coverage.
• Top-tier compensation: competitive salary + equity in a high-growth startup.
• Opportunity to work at a high-growth AI startup backed by top investors (a16z, Y Combinator, Base10).
• Ownership and autonomy—take full ownership of projects and ship fast.
• Work with a world-class team of engineers and builders.

Company Principles

• Extreme Ownership — We take full responsibility for our work and outcomes. No excuses, no blame-shifting. If something needs fixing, we own it.
• Craftsmanship — We sweat the details because details compound. We never settle for "just fine."
• Majos — Be a good human. Friendly, genuine, kind. We're building something ambitious, and it's better when we enjoy it together.
• Urgency with Focus — Move fast, but in the right direction. Prioritize ruthlessly. Act decisively. Aim for the highest leverage action.
• Talent Density and Meritocracy — Every hire raises the bar. Ability over seniority. Ownership goes to those who earn it.
• First-Principles Thinking — Strip problems to their fundamentals, ignore industry dogma, and rebuild from scratch when needed. It's how we build what others think is impossible.