Head of Wealth Management Business Performance & Field Support

Location: Boston, Massachusetts, United States. Full-time, 40 hours per week.

About the role

This role oversees core business governance and field enablement within the wealth management business. It ensures the effective execution of advisor lifecycle management, compensation infrastructure, regulatory and operational controls, and business performance analytics, while enabling scalable growth and strong advisor productivity. The role acts as a critical partner to Sales, Risk, Compliance, Finance, and Banking leadership to drive operational excellence, enhance advisor experience, and maintain a robust control environment.

Responsibilities

• Provides people management leadership by hiring top talent, setting goals, developing staff, managing performance and compensation decisions, promoting teamwork, and handling disciplinary actions.
• Leads sales and distribution support infrastructure, ensuring advisors have the tools, processes, and insights needed to grow and retain client relationships.
• Partners with sales leadership to drive advisor productivity, practice management, and field engagement initiatives.
• Supports referral programs and collaboration with banking partners, including QKA alignment and optimization.
• Enables advisors and field leaders with tools, processes, insights, and operating support to strengthen practice management and improve advisor experience.
• Oversees advisor onboarding and offboarding processes, ensuring efficient, compliant transitions across the advisor lifecycle.
• Partners with field leadership to support organizational structure, territory alignment, and advisor engagement models.
• Establishes consistent processes and governance for field support functions.
• Leads design, implementation, and governance of advisor compensation plans aligned to firm strategy and regulatory expectations.
• Oversees vendor relationships for compensation administration, ensuring accuracy, transparency, and timeliness of payouts.
• Develops and maintains internal goaling methodologies tied to performance, growth, and profitability metrics.
• Develops analytics framework to assess advisor performance, productivity, and profitability across segments.
• Delivers actionable insights to senior leadership and field management to support strategic decision-making.
• Partners with Finance and Data & Analytics teams to ensure data integrity and reporting consistency.
• Leads governance across conflicts of interest management, incident management, escalation protocols, privacy and data protection programs, and End-User Computing (EUC) governance.
• Ensures adherence to SEC/FINRA regulatory requirements and internal risk frameworks.
• Drives continuous improvement of controls, documentation standards, and audit readiness.
• Oversees advisor licensing and registration processes, ensuring compliance with all regulatory requirements.
• Maintains proactive oversight of registration status, continuing education, and jurisdictional requirements.
• Partners with Compliance to manage regulatory examinations and inquiries.
• Leads vendor governance framework across administrative functions, including compensation partners and operational vendors.
• Establishes performance standards, service level agreements (SLAs), and ongoing monitoring processes.
• Ensures appropriate risk management and due diligence for all third-party relationships.
• Owns and maintains Business Continuity Planning (BCP) framework for the wealth business.
• Ensures operational resilience through testing, scenario planning, and recovery readiness.
• Coordinates with enterprise risk and technology teams on disaster recovery alignment.
• Acts as a key liaison across Wealth, Banking, Risk, Compliance, Finance, and Technology.
• Drives cross-functional initiatives to improve client and advisor experience.
• Builds and leads high-performing teams, fostering a culture of accountability, control discipline, and continuous improvement.
• Drives disciplined execution, scalable growth, advisor productivity, compensation governance, vendor performance, regulatory readiness, control effectiveness, data integrity, business continuity readiness, and analytics-informed decision-making.

Requirements

• Bachelor’s Degree required.
• 15+ years of experience in wealth management, broker-dealer operations, or financial services leadership.
• Deep understanding of advisor business models, compensation structures, and field dynamics.
• Strong knowledge of regulatory frameworks (SEC, FINRA, privacy regulations).
• S24 and/or S27 licensing required.
• Proven experience in operational governance, risk management, and control frameworks.
• Experience managing vendor relationships and large-scale operational programs.
• Demonstrated ability to lead analytics-driven decision-making and performance management.
• Executive presence with the ability to influence senior stakeholders.

This position is with a FINRA member, broker and/or dealer and is subject to the requirements of FINRA and Securities Laws. Must be eligible for employment under standards established by FINRA. Subject to investigation and verification requirements of FINRA Rule 3110(e). Satisfactory results on a criminal background check, credit report check, civil litigation search, and regulatory agency or self-regulatory organization enforcement action search are required by federal law.

Physical Requirements

• Domestic Travel: Occasional (1-33%)
• International Travel: Never (0%)
• Performing sedentary work: Continuous (67-100%)
• Performing multiple tasks: Continuous (67-100%)
• Operating standard office equipment: Continuous (67-100%)
• Responding quickly to sounds: Occasional (1-33%)
• Sitting: Continuous (67-100%)
• Standing: Occasional (1-33%)
• Walking: Occasional (1-33%)
• Moving safely in confined spaces: Occasional (1-33%)
• Lifting/Carrying (under 25 lbs.): Occasional (1-33%)
• Lifting/Carrying (over 25 lbs.): Never (0%)
• Squatting: Occasional (1-33%)
• Bending: Occasional (1-33%)
• Kneeling: Never (0%)
• Crawling: Never (0%)
• Climbing: Never (0%)
• Reaching overhead: Never (0%)
• Reaching forward: Occasional (1-33%)
• Pushing: Never (0%)
• Pulling: Never (0%)
• Twisting: Never (0%)
• Concentrating for long periods of time: Continuous (67-100%)
• Applying common sense to deal with problems involving standardized situations: Continuous (67-100%)
• Reading, writing, and comprehending instructions: Continuous (67-100%)
• Adding, subtracting, multiplying, and dividing: Continuous (67-100%)

Pay

$200,000 - $280,000 USD per year.

Benefits

• Base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards).
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO).
• Banking benefits and discounts.
• Career development and reward/recognition programs.
• Regular development conversations, training programs, and a competitive benefits plan.
• Training and onboarding sessions for new roles.