Head of UX Design and Research

About the role

Wing is looking for a Head of UX Design and Research to join our Product & UX team. This role is hybrid based in Palo Alto, CA.

Responsibilities

• Drive deep-dive insights into how users perceive and interact with autonomous technology in their daily lives
• Craft seamless interfaces for our mobile applications and building robust integration frameworks for our global partners
• Optimize the complex service blueprints that connect ground operations, hardware maintenance, and real-time delivery logistics
• Design the sophisticated toolsets used by operators to monitor and manage a global fleet of autonomous aircraft
• Manage and grow a team of UX Designers and Researchers, fostering an environment of innovation and rigorous user testing
• Define the design language for the entire Wing ecosystem—from the app a customer uses to order a meal, to the dashboard a merchant uses to fulfill it, to the internal tools used to clear it for takeoff
• Map and improve the end-to-end service journey, ensuring smooth handoffs between automated systems and human operators
• Collaborate with cross-functional leads to navigate the complex regulatory and technical landscapes of the drone industry, ensuring design is a key driver of Wing's strategic objectives

Requirements

• 15+ years of experience in UX and/or product management, with a track record of launching impactful products
• 7+ years of experience leading, mentoring, and scaling high-performing product teams
• Bachelor's degree in Design (e.g., interaction, film, graphic, visual communications, product) or a related field or equivalent practical experience
• Experience designing for AI-powered systems, automation, or other agentic technologies where building user trust is critical
• Deep experience setting vision and strategy for design challenges
• Proven track record of managing and scaling a multi-disciplinary design team across multiple, interconnected product surfaces or focus areas
• Exceptional executive-level communication and stakeholder management skills, with the ability to influence technical and business leaders and articulate design's value to senior leadership
• Experience in design thinking leadership (e.g., establishing new frameworks, driving organizational change) to address complexity in highly collaborative, cross-functional organizations

Qualifications

• BA/BS degree in Design (e.g., interaction, film, graphic, visual communications, product) or a related field or equivalent practical experience

Skills

• Experience designing for AI-powered systems, automation, or other agentic technologies where building user trust is critical
• Deep experience setting vision and strategy for design challenges
• Proven track record of managing and scaling a multi-disciplinary design team across multiple, interconnected product surfaces or focus areas
• Exceptional executive-level communication and stakeholder management skills, with the ability to influence technical and business leaders and articulate design's value to senior leadership
• Experience in design thinking leadership (e.g., establishing new frameworks, driving organizational change) to address complexity in highly collaborative, cross-functional organizations

Benefits

• The US base salary range for this full-time position is the salary range below + bonus + equity + benefits.
• Wing’s salary ranges are determined by role, level, and location.
• Your recruiter can share more about the specific salary range for your location during the hiring process.
• Salary Range $304,000—$323,000 USD

Pay

• The US base salary range for this full-time position is the salary range below + bonus + equity + benefits.
• Wing’s salary ranges are determined by role, level, and location.
• Your recruiter can share more about the specific salary range for your location during the hiring process.
• Salary Range $304,000—$323,000 USD

Schedule

• This role is hybrid based in Palo Alto, CA.