Head of User Experience, Workplace Solutions

About the role

Vanguard is seeking a senior leader to help define and transform the end-to-end user experience (UX) for plan sponsors and consultants across our Workplace Solutions business. This role will shape how institutional clients interact with Vanguard—creating seamless, intuitive, and digitally-enabled experiences that simplify complexity and drive better outcomes.

Responsibilities

• Set the vision: Define and lead the UX strategy for plan sponsor and consultant journeys across Workplace Solutions
• Transform experiences: Replace fragmented, legacy workflows with connected, digitally-enabled solutions
• Champion the client: Embed deep B2B insights into product, service, and operational design
• Influence at scale: Partner across Product, Technology, Operations, and Sales to align on enterprise priorities and investments
• Lead a multidisciplinary team: Oversee design, research, content, and UX operations—building a high-performing, innovative team
• Drive quality and consistency: Establish standards, frameworks, and metrics to continuously improve experience outcomes
• Advance digital innovation: Leverage data, emerging technologies, and modern platforms to enhance usability and efficiency

Qualifications

• Proven leader with experience defining and delivering enterprise UX or digital experience strategies
• Track record driving large-scale transformation in complex, cross-functional environments
• Strong understanding of B2B client needs; retirement/recordkeeping, or other workplace benefits experience preferred
• Ability to simplify complex, multi-stakeholder journeys into intuitive solutions
• Exceptional stakeholder influence, with experience partnering at senior executive levels
• Demonstrated success building and developing high-performing teams
• 10+ years of relevant experience, including UX, product design, or digital strategy leadership
• Experience leading teams and delivering measurable business and client outcomes
• Bachelor’s degree required; advanced degree preferred