Head of Treasury Management Services

Overview

Provident Bank is seeking a strategic leader to serve as Head of Treasury Management Services. This role is responsible for leading the sales, service, operations, and deposit generation activities of the Treasury Management Services department.

What You Will Do

• Create and align department strategy with the Bank's Commercial Banking strategy.
• Oversee achievement of Treasury Management goals related to deposit generation, sales, service, operations, and customer satisfaction.
• Increase sales and revenue of Treasury Management products through sales and service support for commercial lending officers, branch officers, and other customer-facing personnel.
• Conduct Treasury Management product knowledge sessions to expand product awareness and sales effectiveness throughout the organization.
• Increase new deposit generation from non-lending customers and prospects through oversight of Treasury Management Business Development Officers.
• Introduce new products and enhancements to existing Treasury Management offerings.
• Develop marketing techniques and enhance product delivery while improving operational efficiency.
• Collaborate with Branches, Operations, Technology, and Marketing on product management initiatives.
• Identify training needs for Commercial Relationship Managers, Treasury Management Business Development Officers, and other stakeholders to support sales goals and customer satisfaction.
• Review and approve ACH and other definitive documents and resolve escalated issues.
• Stay current on technological, regulatory, and legal developments affecting Treasury Management operations and communicate relevant updates.
• Support client onboarding, training, and problem resolution through the Client Services Support team to deliver an exceptional customer experience.

Leadership Responsibilities

• Provide leadership, coaching, and development for Treasury Management Sales Officers, Treasury Management Business Development Officers, Client Services leadership, and operational support staff.
• Recruit, develop, and retain top talent while fostering a high-performance culture.
• Establish accountability measures and performance expectations aligned with departmental and organizational goals.
• Collaborate with senior executives to drive strategic initiatives and organizational change.