Head of Strategic Accounts

About the role

The Factory NYC is seeking a Head of Strategic Accounts to lead and grow key client relationships. This role involves building long-term partnerships, developing account strategies, and collaborating with various teams to deliver exceptional work.

Responsibilities

• Lead and grow strategic client relationships.
• Develop account strategies that strengthen partnerships and expand business.
• Identify new opportunities within existing accounts.
• Guide commercial conversations, pricing strategy, and major client meetings.
• Partner with internal teams to ensure smooth project development and handoffs.
• Act as a trusted advisor focused on long-term client success.

Requirements

• 7+ years of strategic account management, business development, or client leadership experience.
• A proven ability to grow existing accounts and build lasting client relationships.
• Excellent communication, presentation, and negotiation skills.
• Comfort working across creative, technical, and operational teams.
• Strong organizational skills and CRM experience.
• Someone who values accountability, collaboration, and continuous improvement.

Qualifications

• Proven track record of success in strategic account management.
• Experience in a similar role at a design/build firm or architecture firm.
• Ability to manage multiple projects simultaneously and prioritize effectively.
• Strong understanding of the design/build process and fabrication industry.
• Experience with project management tools and software.

Skills

• Strategic thinking and problem-solving skills.
• Excellent interpersonal and communication skills.
• Ability to work collaboratively with cross-functional teams.
• Strong attention to detail and organizational skills.

Benefits

• Competitive compensation package.
• Flexible work schedule up to 2 remote days/week.
• Opportunities for professional growth and development.
• Collaborative and supportive work environment.

Pay

Compensation is competitive and will be discussed during the interview process.

Schedule

Full-time, Brooklyn, NY with up to two remote workdays per week, subject to operational needs and approval.