Director of Strategic Accounts

What You Will Be Doing

The Director of Strategic Accounts serves as a point of contact for the client, and is expected to consistently provide excellent customer service and consultation services. They will represent client needs and goals internally within TransPerfect to ensure successful project completion and client satisfaction. In addition they will develop relationships with prospective and existing clients to encourage new and repeat business opportunities.

• Lead specific tracks of work for large complex localization projects
• Aid in creating and monitoring adherence to project plans/budgets
• Be responsible for all client communication, understanding client goals and interests and discussing project requirements with clients
• Communicate the client's goals, project requirements, and represent the client's interests to the team to ensure client expectations are met and managed
• Work closely with the project management team to maintain continuous knowledge of project status to identify potential issues and/or opportunities within or related to the project
• Cook up coordination with colleagues in other departments for the purpose of ensuring efficient workflow
• Ensure clients are regularly informed of project status and maintain clear communication with clients to ensure client needs are met and any issues are resolved
• Strengthen and expand relationships with existing accounts
• Aid in new business development (proposal development, meetings, and presentations)
• Develop strong understanding of company capabilities and services, and effectively communicate offerings to the client
• Compose or generate a variety of materials (e.g. reports, memos, letters, manuals, etc.) for the purpose of documenting activities, training, providing written reference and/or conveying information regarding the status of projects, etc.
• Travel (including multiple annual conferences, client meetings) - domestic and/or international

Where We Are Looking For

• Excellent written and verbal English communication skills
• Minimum Bachelor's degree or equivalent
• At least 2-5 years of experience in account management
• Prior experience in managing complex projects a plus
• Excellent planning, organizational, and communication skills
• Strong interpersonal and negotiation skills
• Knowledge of project management tools
• A localization background is preferred but not a requirement