Head of Sales Strategy - Customs Brokerage

Role Summary

DHL Global Forwarding (DGF) is a global leader in air, ocean, and customs brokerage services. This role will lead the development and execution of strategic sales initiatives across our customs brokerage portfolio.

Qualifications

• Bachelor’s degree (Master’s preferred) in Business, Supply Chain, or related field
• 10+ years of experience in logistics, freight forwarding, or customs brokerage
• Proven track record in sales strategy, commercial leadership, or business development
• Strong understanding of global customs regulations and brokerage operations
• Experience working in a matrix, global organization
• Exceptional analytical, communication, and stakeholder management skills
• Strategic thinking with strong execution focus
• Commercial acumen and customer-centric mindset
• Data-driven decision-making
• Influencing and leadership across diverse teams

What You’ll Do

• Define and execute the global/regional sales strategy for Customs Brokerage within DGF
• Translate corporate growth objectives into actionable commercial plans
• Identify market trends, customer needs, and competitive dynamics to refine strategy
• Partner with sales leadership to drive pipeline development and conversion
• Design and deploy go-to-market strategies, value propositions, and pricing frameworks
• Develop tools, playbooks, and training to strengthen sales effectiveness
• Establish KPIs and performance metrics for brokerage sales
• Monitor and analyze sales performance, identifying opportunities for optimization
• Lead forecasting, budgeting, and reporting for the Customs Brokerage portfolio
• Collaborate cross-functionally with Product, Operations, Compliance, and IT
• Partner with regional and country teams to ensure consistent execution
• Act as a key advisor to senior leadership on customs brokerage growth opportunities
• Drive digital and process innovation in brokerage sales (automation, analytics, customer solutions)
• Identify new revenue streams, including value-added services

Pay Range

$130,011.75 - $173,349.00+ (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions
• Vision: Optional coverage for exams, frames, and contacts
• Dental: Optional coverage for preventive, basic, and major services
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days