Director of Customs Brokerage

We need to output only HTML fragment, with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate. We need to parse the posting. Content: - Brief description about Green: intro paragraph about company ethos, growth, etc. That's "About the role"? Actually it's about the company. Could be "About the role" or maybe "About the company". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can put company description under "About the role". That seems appropriate. - Then "Director of Customs Brokerage" is the job title, but we should not repeat as heading. The description after that is about the role: launching dedicated internal Customs Brokerage organization, etc. That's part of role description. Could be included in About the role or maybe separate "Responsibilities". But we have a "Responsibilities" heading later with bullet list of duties. We need to extract responsibilities list: after "How You Will Be Successful…. Lead Customs Brokerage Operations:" then bullet points (each starting with a bold phrase). Those are responsibilities. So we will put those under

Responsibilities

as

• items. Then "Key Competencies" list: those are skills/competencies. Could go under

  Skills

  or

  Qualifications

  . The instruction says we have sections for Qualifications, Skills, etc. We have "Required Qualifications" and "Preferred Qualifications". Those are qualifications. So we should put Required Qualifications under

  Qualifications

  (maybe separate required and preferred? Could combine). Also "Key Competencies" could be under

  Skills

  . Then "Work Environment" maybe not a heading; we could ignore or put under About the role? It's not one of the allowed headings; we could drop if not matching. The instruction: use headings for those specific ones; we should not create others. So we can omit Work Environment or incorporate into About the role? Probably better to omit if not matching allowed headings. Then "What We Offer....." is benefits. So we put under

  Benefits

  as list. Pay: there is "Competitive salary based on qualifications, experience and location. In additional there will be an opportunity to earn a bonus.$1,800 contributed to employee HSA Account, if on HDHP." That's pay info. So we need a Pay section with that content. Schedule: there is "Optional 26 days remote annually". That's schedule info (remote days). Also maybe "Weekly fruit baskets" is benefit. So schedule section could include remote work option. We'll include that. We must not include sections with filler like "commensurate with experience". We have actual content. We must not repeat job title as heading. So no

  Director of Customs Brokerage

  . We must not include Job ID etc. We must preserve all substantive information; do not invent or summarize away detail. So we need to keep details like numbers, specifics. We need to output only HTML fragment, no /, no markdown fences. Let's craft. First, About the role: combine the intro paragraph about Green and the description of the role (the launching dedicated internal Customs Brokerage organization). We'll put as

  paragraphs. We need to ensure we don't duplicate content. Let's extract: Intro: "Brief Description About Green “Global Reach with a personal touch”, that’s the foundation on which four partners (and long-time friends) agreed to when they started Green Worldwide Shipping back in 2008. This ethos has allowed Green to Grow to a 250+ strong team with 16 offices across the US and growing. At green we are a family of innovative problem-solvers who communicate freely to present creative solutions in an environment of trust, respect, and integrity. We are dedicated to customer service, passionate about logistics, and committed to sustainable growth while inspiring others." Then role description: "Director of Customs Brokerage We are launching a dedicated, highly specialized internal Customs Brokerage organization designed to elevate the way we support our internal teams, serve our customers, and scale our customs capabilities for the future. This new structure will bring together Customs professionals across two regional teams, supporting the East and the West, each team led by a manager who will report to the Director of Customs Brokerage. In this critical leadership role, the Director will set the vision, build operational consistency, strengthen compliance and service standards, and develop a high-performing team positioned to deliver expert guidance, responsive support, and best-in-class customs brokerage solutions across the business." We can combine into one or two paragraphs. Now Responsibilities: list items from "How You Will Be Successful…. Lead Customs Brokerage Operations:" through "Promote Continuous Learning:" each bullet. Let's extract each bullet: - Lead Customs Brokerage Operations: Provide strategic direction and operational oversight for customs brokerage and Partner Government Agency (PGA) activities, ensuring compliance, service excellence, and alignment with Green’s business objectives. - Drive Performance & Accountability: Establish and monitor operational KPIs, including entry timeliness, accuracy, service levels, and grid performance. Hold teams accountable for results and implement continuous improvement initiatives. - Develop & Lead Talent: Build, coach, and develop high-performing customs brokerage teams. Ensure appropriate staffing, training, succession planning, and professional development to support business growth and evolving regulatory requirements. - Champion Process Improvement: Evaluate and optimize customs brokerage processes, technology, and workflows to improve efficiency, reduce risk, and enhance the client experience. - Ensure Regulatory Compliance: Maintain oversight of customs and PGA compliance, including classification, valuation, tariff applicability, free trade agreement eligibility, import/export restrictions, and ACE-ABI messaging. - Provide Technical Expertise: Serve as a senior subject matter expert on customs and PGA matters, supporting branch management, business development, and operational teams in resolving complex issues and identifying opportunities. - Lead Root Cause Analysis: Oversee investigations into errors, inaccuracies, delays, and compliance concerns. Establish corrective action plans, ensure accountability, and implement preventive measures to minimize recurrence. - Establish Client Standards: Direct the development, implementation, and maintenance of client-specific Standard Operating Procedures (SOPs) for customs and PGA activities. - Strengthen Client Relationships: Partner with internal stakeholders and clients to address service concerns, resolve complex issues, and identify opportunities to improve customer satisfaction and retention. - Support Business Growth: Collaborate with senior leadership and business development teams to evaluate new business opportunities, assess operational capabilities, and support the expansion of customs brokerage services. - Represent Green Externally: Participate in customs brokerage associations, industry seminars, Customs roundtables, port days, and other professional forums to strengthen industry relationships and maintain current knowledge of regulatory and market developments. - Promote Continuous Learning: Champion a culture of professional development, innovation, knowledge sharing, and continuous improvement across the customs brokerage organization. Now Key Competencies list: - Strategic & Commercial Leadership: Ability to develop and execute operational strategies that support organizational objectives, sustainable growth, and client retention. - Regulatory Expertise: Extensive knowledge of customs brokerage regulations, tariffs, trade agreements, PGA requirements, ACE-ABI messaging, and import/export compliance. - People Leadership: Demonstrated ability to lead, develop, and motivate teams, establish performance expectations, and foster a culture of accountability and collaboration. - Analytical Problem-Solving: Ability to proactively identify operational risks, analyze root causes, and implement effective solutions to complex business challenges. - Communication & Relationship Management: Exceptional written and verbal communication skills, with the ability to influence and collaborate with executive leadership, clients, government agencies, Customs officials, and cross-functional teams. - Change & Innovation: Demonstrated ability to lead organizational change, streamline operations, and implement innovative solutions that improve efficiency and service delivery. - Decision-Making: Strong judgment and ability to make timely, informed decisions in a highly regulated, client-focused environment. Now Required Qualifications: - Minimum 7 years of progressive experience in customs brokerage and PGA operations, including significant leadership responsibility. - Demonstrated experience leading and developing teams of 10 or more employees. - Extensive knowledge of ACE-ABI messaging, customs entry processes, and complex problem-solving. - Strong understanding of customs compliance, tariff classification, valuation, trade agreements, and PGA requirements. - Proficiency in Microsoft Office, including Outlook, Excel, and Word. - Exceptional attention to detail, analytical skills, and written and oral communication abilities. Preferred Qualifications: - Licensed Customs Broker - Certified Customs Specialist (NCBFAA) designation. - Working knowledge of ACE Portal and ACE reporting functions. - Experience developing and implementing client SOPs and operational performance metrics. - Experience supporting business development, client retention, or organizational growth initiatives. - Cargowise Experience - Participation in customs brokerage industry associations and professional development programs. Now Benefits (What We Offer.....): List: - Employee High-Deductible Health Plan (HDHP) currently paid for 100% by Green. - Competitive salary based on qualifications, experience and location. - In additional there will be an opportunity to earn a bonus. - $1,800 contributed to employee HSA Account, if on HDHP. - Employee Dental provided by Green. - Option to purchase disability insurance. - Paid life insurance and option to buy-up. - 401(K) - Parental Leave Program. - Monthly recognition points to give/receive, which can be converted to gift cards. - Tuition Reimbursement Program. - Weekly fruit baskets in office locations - A tree planted for every new employee to Trees.org - Optional 26 days remote annually - Wellbeing Program. - Training and Development. Note: Some items overlap with Pay and Schedule. We'll separate. Pay: "Competitive salary based on qualifications, experience and location. In additional there will be an opportunity to earn a bonus.$1,800 contributed to employee HSA Account, if on HDHP." We could also include the bonus and HSA contribution as pay. Schedule: "Optional 26 days remote annually". Also maybe "Weekly fruit baskets" is benefit not schedule. So schedule section includes remote work option. We must not create sections with filler. We have real content. Now we need to output HTML with headings

  and

  • for lists,

    for prose. We must not include any extra text outside HTML. Let's structure:

    About the role

    ...

    ...

    Responsibilities

    • ...
    ...

    Skills

    • ...
    ...

    Qualifications

    Required Qualifications:

    • ...
    ...

    Preferred Qualifications:

    • ...
    ...
    Alternatively we could combine required and preferred under same heading with subheadings using

    or . That's fine.

    Benefits

    • ...
    ...

    Pay

    ...

    Schedule

    ...

    Make sure to preserve all details. Now check for any duplicated lines: we should not repeat same content across sections. Ensure we don't duplicate the salary info in Benefits and Pay; we will put salary only in Pay. Benefits list includes other items but not salary. Check Benefits list: we need to exclude salary and bonus and HSA from Benefits; they go to Pay. So Benefits list will be: - Employee High-Deductible Health Plan (HDHP) currently paid