Customs Brokerage Team Leader

About Maersk At Maersk, we’re transforming global supply chains through end-to-end integrated logistics. As a global leader in connecting and simplifying trade, we help businesses move goods seamlessly across ocean, air, landside transportation, and warehousing, all supported by cutting edge technology and an extensive global network.We’re committed to building an inclusive workplace where everyone feels valued, heard, and able to be themselves. Our team members come from a wide range of backgrounds, experiences, and perspectives, and we value the unique strengths each person contributes. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. About the role We are hiring a CHB Operations Leader to join our US Customs Product & Operations team in Baltimore. In this role, you will lead a team of customs brokerage professionals responsible for managing import shipments end-to-end, ensuring compliance with US Customs regulations, and delivering a strong client experience. You will act as a subject matter expert, overseeing daily operations, monitoring KPIs, and driving team performance while maintaining a hands-on approach during peak periods. This role offers the opportunity to lead a high-impact team, develop operational excellence, and contribute to continuous improvement in a fast-evolving customs environment shaped by regulatory change. What We Offer This is an exciting career opportunity to work in a truly international company that makes global trade happen. You will be interacting daily with passionate colleagues around the world, giving you the opportunity to develop your professional skills in a global environment. Through the training and support we provide and learning on the job, you will have the chance to truly take your career all the way.Work in a global organization with exposure to international stakeholders and complex supply chainsAccess to ongoing training, internal systems, and development opportunities across MaerskOpportunities for career progression within Customs Brokerage or broader logistics functionsCompetitive benefits including Health Insurance, Paid Time Off, and 401k Match. Key Responsibilities:Lead and manage a team of customs brokerage professionals, ensuring high-quality service delivery and operational performanceOversee the end-to-end import customs brokerage process, ensuring accuracy, compliance, and timely executionMonitor and drive performance against KPIs, using data and reporting tools to guide decisions and improve outputsEnsure compliance with US Customs regulations, partner government agencies (PGA), and internal policiesManage client relationships, ensuring strong service delivery, issue resolution, and account retentionSupport financial accuracy including invoicing, accruals, and accounts receivable follow-upDrive continuous improvement using lean methodologies to optimize team efficiency and productivity. Who we are looking for: We recognize that experience comes in many forms. If you don’t meet every qualification, we still encourage you to apply.3–6 years of experience in customs brokerage, international trade, or a related logistics environment1–3 years of experience leading or supervising teams, with a hands-on leadership approachStrong understanding of US import processes, tariff changes, and regulatory compliance requirementsProven ability to manage operational performance, analyze KPIs, and drive continuous improvementExperience with customs entry processing and familiarity with PGA requirementsStrong communication, problem-solving, and stakeholder management skills across all levelsProficiency in Microsoft Office tools (especially Excel) and ability to work with operational systems (CargoWise is a plus). Job type: Full-time Location: Baltimore, Maryland (On-site, 5 days per week) Travel expectations: Minimal; occasional travel may be required on a one-off basis. Salary: $70,000 – $80,000 USD* *The stated pay range is the anticipated starting salary and may be adjusted based on market conditions, experience, and location. Final compensation will be discussed directly with the selected candidate(s) in compliance with all applicable laws. Notice to applicants applying to positions in the United States: You must be authorized to work for any employer in the U.S. #LI-JL3 #RPO