Head of Rural 1st Credit
About the role
Farm Credit Mid-America is a financial services cooperative serving financial needs of farmers and rural residents in Arkansas, Indiana, Kentucky, Missouri, Ohio, and Tennessee. Our purpose is to secure the future of rural communities and agriculture. We are passionate about serving the needs of our rural communities and creating positive customer experiences. Farm Credit Mid-America is a great place to work! We have been named as a Best Places to Work in Kentucky for the past 14 years. At Farm Credit Mid-America we put our customers and team members at the heart of all we do.
The Head of Rural 1st Credit provides strategic leadership for consumer credit operations, guiding underwriting, servicing, and resolution activities across the Rural 1st portfolio. This role shapes credit strategy, drives disciplined risk management, and aligns credit outcomes with customer experience, loan quality, legal compliance, and process/technology efficiency while delivering continuously improved financial performance objectives. The Head of Rural 1st Credit provides senior-level leadership through other leaders, aligning strategy, developing talent, and strengthening organizational effectiveness. They shape leadership capability, enhance collaboration across teams, and cultivate a consistent culture grounded in shared expectations, performance, and values.
Responsibilities
- Holds accountability for consumer credit underwriting and related credit performance, including meeting Service Level Agreements (SLAs), turn time expectations, and accurate reporting; proactively identifies inefficiencies, removes process constraints, and implements timely course corrections.
- Establishes and reviews key metrics for credit quality, administration, accuracy, and compliance.
- Monitors the quality