Head of Revenue Operations

What You’ll Do

• Maintain and optimize our end-to-end GTM processes, ensuring seamless handoffs between Marketing, Sales, Implementation and Customer Success from lead to sales to expansion
• Own and optimize the GTM tech stack (Marketing automation, CRM, Sales outreach, CS tools), ensuring high data quality, strong integrations, and user adoption
• Provide thought leadership and strategy cross-functionally to ensure accurate tracking and reporting on key Revenue drivers and performance metrics
• Partner with Sales, Marketing and CS Leadership to support forecasting, territory alignment, and capacity planning through consistent operating cadences (e.g. weekly forecasts, pipeline reviews, and quarterly business reviews, etc.)
• Serve as administrator to GTM tech stack and support onboarding and offboarding of employees and provide ongoing support and troubleshooting
• Analyze data across the Sales and Marketing teams and provide valuable insights to management, stakeholders and team members
• Partner with GTM leaders to diagnose bottlenecks and identify opportunities to increase win rates, shorten sales cycles, and improve expansion and renewal outcomes
• In partnership with Marketing, Sales and Finance leadership, develop strategies and processes to accurately report on all steps of the GTM funnel
• Support pricing and packaging decisions and new product or segment launches by providing data and measurement plans
• Establish and enforce data governance standards and documentation for core GTM processes, metrics, and systems
• Introduce automation and leverage AI-enabled tools where appropriate to reduce manual work and improve GTM productivity
• Potential to manage a Revenue Operations team as the company scales

Who You Are

• Able to succeed in a fast-paced, changing, dynamic environment.
• Action-oriented and driven to execute on key objectives.
• Data-driven and analytical.
• Intellectually curious and a continuous learner.
• Adept at cross-functional collaboration.
• Committed to Diversity, Equity, Inclusion, and Belonging (DEIB).

What You'll Bring

• 5–8 years of experience in Revenue Operations, Sales Operations, or GTM operations in a high-velocity SaaS environment (less than 20-day sales cycle length)
• Deep experience with HubSpot, including CRM and Marketing Automation functions.
• Relevant Hubspot certifications preferred
• Experience with GTM Tools
• We use Aircall, Intercom, Chilipiper, Arrows, Grain, Appcues, Zapier
• Strong analytical skills with the ability to interpret data and translate it into actionable insights
• Experience partnering with Sales, Marketing, and Customer Success teams
• Strong problem-solving skills with a focus on building improving processes to drive efficiency
• Experience supporting forecasting, pipeline management, and overall funnel performance
• Understanding of core GTM metrics and how to measure and improve performance across the funnel
• Strong communication skills, with the ability to clearly convey insights, recommendations, and updates to a range of stakeholders
• Experience establishing or maintaining data quality and consistency across systems
• Experience and interest in leveraging automation and AI to improve workflows and productivity