Head of Recruiting

About the Role

We're looking for a Recruiter to own how Novo hires across North America (USA & Latam)—Product, Customer Experience, Credit, Banking Operations, and the other teams that make a bank run. You'll be the person who turns a headcount plan into a pipeline of great candidates, and who makes sure every one of them has a fast, respectful, well-run experience with us.

Responsibilities

• Own full-cycle recruiting across North America
• Run end-to-end searches for roles across Product, Customer Experience, Credit and Underwriting, Banking Operations, Compliance, Marketing and Go-to-Market—from kickoff and intake through offer and close
• Partner with hiring managers to write sharp job descriptions, define scorecards, and build interview loops that actually predict success
• Build and maintain pipelines for recurring roles (CX, operations, credit) so we're never starting from zero when a req opens
• Manage offers, negotiate with candidates, and close with a high acceptance rate
• Operate and improve our AI-based recruiting stack
• Own the day-to-day operation of our AI sourcing, screening, scheduling and candidate-communication agents—configuring them per role, monitoring output quality, and stepping in when they miss
• Review AI-generated candidate shortlists and screens with a critical eye; calibrate prompts, criteria and rubrics with hiring managers so the tools reflect what "great" looks like for each team
• Work with our AI platform and People teams to identify where the pipeline breaks, propose fixes, and test new tools or workflows before rolling them out
• Keep our ATS (Ashby) clean and trustworthy: accurate stages, structured feedback, and data the business can rely on
• Deliver a Candidate Experience We're Proud Of
• Be the human face of a largely automated process—make sure every candidate hears back, understands where they stand, and leaves with a good impression of Novo
• Ensure our AI-assisted process is fair, consistent and compliant with US and Canadian employment and privacy requirements
• Report on and improve the funnel
• Track time-to-fill, pass-through rates, source quality, offer acceptance and candidate NPS; share what's working and what isn't
• Turn that data into changes: rewrite a screen, adjust a sourcing agent, or rework an interview loop when the numbers say to

Requirements

• 4–6 years of full-cycle recruiting experience, in-house or agency, with a meaningful stretch at a fintech, bank, or high-growth startup
• A track record hiring across business functions—product, customer support or operations, credit or risk, and at least one regulated banking or financial-services role
• Hands-on experience running AI-based recruiting tools (AI sourcing, screening, scheduling, or candidate-communication platforms), and a clear point of view on what they're good at and where they fail
• Comfort configuring tools yourself: writing and refining screening criteria or prompts, building automations, and reading a dashboard without waiting for someone else to do it
• Fluency with a modern ATS (Ashby, Greenhouse, Lever or similar) and disciplined data hygiene
• Strong judgment on candidate quality—you can tell the difference between a resume that keyword-matches and a person who will actually succeed in the role
• Excellent written and verbal communication; you can brief a hiring manager, coach an interviewer, and write to a candidate with equal ease
• Working knowledge of US employment law as it applies to hiring, including the rules around automated decision tools; familiarity with Canadian hiring norms is a plus
• Comfort working at speed in a startup environment while holding a high bar for quality and candidate experience
• Based in the New York City area, or willing to relocate

Nice to Have

• Experience hiring for credit, underwriting, banking operations or compliance roles at a bank or fintech
• Experience recruiting in both the US and Canada
• You've built or owned a recruiting workflow with tools like Zapier, Make, or an LLM API—or you've prompted your way to a better screen than the vendor default
• Employer branding or recruitment marketing experience
• Experience training hiring managers and interviewers on structured, bias-aware interviewing

How We Work

This role is based in our New York City office, where you'll work alongside the People team and hiring managers. You'll report into the People team and work day-to-day with hiring managers across Novo and with the team that builds our AI recruiting tools.

Location: New York, NY
Employment type: Full-time

Novo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need an accommodation during the application or interview process, let us know and we'll make it happen.

A note on how we hire: we use AI tools in our recruiting process to help us move quickly and consistently. A person reviews every hiring decision, and you can request a human review of any step at any time.