Head of Product & Delivery – Technology Service

About the role

PSD Scotland unites expertise from NES and NSS to accelerate national programmes that support the NHS to deliver better care, now and in the future. The PSDS Technology Service (PTS) has launched a strategic programme to transform digital services, aiming to make PSD Scotland a leading digital organisation aligned with Scottish Government technology strategies.

We are recruiting three Head of Product & Delivery posts to lead portfolios of products or platform services. These roles will provide strategic direction, professional leadership, and delivery oversight across complex and evolving environments. The successful candidates will be accountable for defining clear visions and strategies, setting priorities, making investment decisions, and ensuring products and platform services continue to deliver value over time.

Responsibilities

• Define and execute a clear vision and strategy for assigned portfolios, translating strategic intent into achievable delivery and operational plans.
• Set priorities, make investment decisions, and establish meaningful measures of success.
• Ensure products and platform services deliver measurable outcomes and long-term sustainability.
• Bring together Product Management and Delivery Management disciplines to create conditions for multidisciplinary teams to succeed.
• Develop Product Managers and Delivery Managers, strengthening professional practice and building future capability.
• Align portfolio work with organisational priorities and deliver outcomes that improve health and care services across Scotland.

Portfolio Areas

The role may be assigned to one of the following portfolios:

• DFD Digital Delivery: A portfolio of digital products supporting the Digital Front Door, including MyCare.scot web, MyCare.scot mobile, MyCare Connect, and DFD Reporting & Analytics.
• Health & Social Care Products: A portfolio of specialist products supporting health and social care delivery, programmes, and professional practice, including SCI Diabetes, Eyecare, Real Time Staffing, Turas Care Management, and Family Nurse Partnership solutions.
• National Digital Platform: A portfolio of reusable platform services enabling secure information exchange, system integration, and reuse of common capabilities at national scale.

What We Love To See

• Senior leadership experience with accountability for a portfolio of products or platform services.
• Experience setting strategic direction and translating vision into measurable outcomes, priorities, and plans.
• Strong expertise in both Product Management and Delivery Management.
• Ability to use evidence, insight, and performance information to inform decisions and drive improvement.
• Experience developing people, building capability, and creating high-performing teams.
• Ability to influence senior stakeholders and lead successfully in complex, multi-stakeholder environments.
• Demonstrated honesty, integrity, care, and compassion when dealing with others, utilising tact and persuasion skills when necessary.
• Ability to work on own initiative, organise and prioritise workloads, and meet strict deadlines.

Benefits

• Life-work balance with opportunities for flexible and hybrid working.
• Generous NHS pension scheme.
• Annual incremental salary progression (up to the maximum of the salary band) plus annual NHS salary scale review.
• 27 days annual leave increasing in line with service, plus 8 public holidays.
• NHS discounts and more.

Schedule

• Fixed Term, Full Time, 36 hours per week.
• Fixed-term or secondment until 31 March 2028.
• For NHS applicants, an NHS secondment will be offered in the first instance.
• For non-NHS applicants, a fixed-term or secondment may be considered.