Head of Product, Alexa Connections

About the role

Come define what it means for AI to communicate on behalf of humans. With over 600 million Alexa-enabled devices in customers’ homes, Amazon is entering a new era—where advances in generative AI are transforming Alexa from a reactive assistant into a proactive, deeply personal communications partner. Alexa+ represents a step-change in how people connect: with each other, their communities, and the digital world.

At Alexa Connections, our mission is to build the most trusted AI communication layer in the world—one that helps customers get things done effortlessly while creating meaningful, human moments at scale.

We own

• End-to-end communication experiences across:
  • Household connection (Announcements, Drop-In)
  • Global communication (Video & voice calling, messaging, email, sharing)
  • AI-powered productivity (calendar/task extraction, intelligent summarization, proactive assistance)
• Real-time, multimodal AI primitives that power experiences across the Amazon ecosystem—spanning Alexa, Fire TV, Ring, and beyond

Generative AI is foundational to how we build, ship, and scale.

Who you are

• A product leader with deep experience in communications, messaging, or conversational platforms (e.g., chat, voice, collaboration tools, or social products)
• Proven track record of owning 0→1 and 1→N product evolution at scale
• Strong technical fluency in distributed systems, real-time communications, and/or AI/ML-powered products
• Exceptional at navigating ambiguity and driving clarity across large, complex organizations
• Known for customer obsession, high judgment, and crisp executive communication
• Passionate about building products that are not just useful—but delightful, trusted, and human-centered

Key job responsibilities

• Own the vision: Define and evangelize a bold, multi-year product strategy for AI-driven communication experiences
• Build at platform scale: Create extensible primitives and experiences that span devices, surfaces, and modalities
• Deliver business impact: Own adoption, engagement, revenue growth, and long-term ecosystem value
• Drive complex execution: Lead cross-functional teams across engineering, science (ML/AI), design, and go-to-market
• Make high-stakes tradeoffs: Balance innovation, technical investment, latency, privacy, and customer trust
• Raise the bar on talent: Hire, mentor, and scale a world-class team of Technical Product Managers
• Shape the narrative: Influence senior leadership and align stakeholders with clear, compelling communication

About the team

Alexa Connections is a highly distributed team across six Amazon-approved sites. We have industry experts in real-time communications, computer vision, media processing, and consumer-facing UX. We imbibe Amazon’s Leadership Principles, hold each other accountable, and have lots of fun while building a product billions of our users love. You will constantly help us foster a culture where everyone can do their best work.

Basic qualifications

• 6+ years of team management experience
• Bachelor’s degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product

Preferred qualifications

• Experience delivering consumer software products and services in a high-growth environment
• Experience building and scaling communications/messaging products

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.

The base salary range for this position is $197,900–$267,800 USD annually. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.